Now, I know many of us long time users are
fed up with sloppy support or machines that
don't perform as 'advertised' or even OS
defects. But from reading the user's post, I
didn't sense a problem with Sony support, but
rather a problem with burning DVD recovery disks.
Naturally, if you need to burn 15 CDRs or 2 DVDs
or 1 DualLayer DVD, and if there are any of the
slightest write errors, the process haults and
forces you to restart. Without trying to diagnose
what happened,there are a number of factors that
can cause write failures.
Numero Uno - defective DVDs (make sure you use a
Q-U-A-L-I-T-Y DVD for archival and master sets!!!!!)
Numero Duo - debris / dust
Number 3 - Buffer over/under
Number 4 - etc etc etc ,..
There are a number of things to try before you
point the barrel of the gun.
- sony.com/support for DVD UPDATES, (i believe there
is one for Dual Layer enhancements)
- From a COLD BOOT, Power on and PRESS F10 several
times to initiate fail safe Recovery Mode and
attempt to Burn from there. or,
- From the Start Menu, Click on Control Panel,
then Look for RECOVERY icon and go from there. or,
- From the Start menu, click on Sony Support Help
File and within this you will find a Recovery
section to start recovery mode - whole OS, partial
or Recovery DVD set. or
- Worse case scenario, call Sony Parts and ORDER
you Recovery CDs at a 'nominal' CO$T
As for Sony Support being ''this bad?'', from my
recent experience, they were in fact not too bad!
I suspect things have changed as I do recall
different times in the support dept. I believe
they are also out-sourcing support to some other
country. But if there is ANYTHING that I have
leaned, is that if you don't feel satisfied with
one support resolution, simply hang up and Call
again, and 8 out of 10 times, you will be much
happier with the next guys response.