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Sony Laptop Recovery DVDs

Sony PCG-GRT360ZG 16" screen laptop. I was trying to make recovery DVDs using DVD+R disks when process stopped. Message stated throw away that disk and start over. But, the recovery making button on task bar has dissappeared and I do not know where to start. This model requires DVD+R disks.

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Is Sony support this bad?

In reply to: Sony Laptop Recovery DVDs

Is Sony support this bad?

If support can't handle this, take it as a sign to pack it up and return it.

I am not joking.

Bob

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I agree with Bob!

In reply to: Is Sony support this bad?

Don't let them get away with anything like this. Sony took your money and made promises--now it's time for them to ''perform'', or refurbish the unit on their own time.

-JDM

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Jumping the GUN...

In reply to: Sony Laptop Recovery DVDs

Now, I know many of us long time users are
fed up with sloppy support or machines that
don't perform as 'advertised' or even OS
defects. But from reading the user's post, I
didn't sense a problem with Sony support, but
rather a problem with burning DVD recovery disks.

Naturally, if you need to burn 15 CDRs or 2 DVDs
or 1 DualLayer DVD, and if there are any of the
slightest write errors, the process haults and
forces you to restart. Without trying to diagnose
what happened,there are a number of factors that
can cause write failures.

Numero Uno - defective DVDs (make sure you use a
Q-U-A-L-I-T-Y DVD for archival and master sets!!!!!)
Numero Duo - debris / dust
Number 3 - Buffer over/under
Number 4 - etc etc etc ,..

There are a number of things to try before you
point the barrel of the gun.

- sony.com/support for DVD UPDATES, (i believe there
is one for Dual Layer enhancements)
- From a COLD BOOT, Power on and PRESS F10 several
times to initiate fail safe Recovery Mode and
attempt to Burn from there. or,
- From the Start Menu, Click on Control Panel,
then Look for RECOVERY icon and go from there. or,
- From the Start menu, click on Sony Support Help
File and within this you will find a Recovery
section to start recovery mode - whole OS, partial
or Recovery DVD set. or
- Worse case scenario, call Sony Parts and ORDER
you Recovery CDs at a 'nominal' CO$T

As for Sony Support being ''this bad?'', from my
recent experience, they were in fact not too bad!
I suspect things have changed as I do recall
different times in the support dept. I believe
they are also out-sourcing support to some other
country. But if there is ANYTHING that I have
leaned, is that if you don't feel satisfied with
one support resolution, simply hang up and Call
again, and 8 out of 10 times, you will be much
happier with the next guys response.

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There is a problem if..

In reply to: Jumping the GUN...

They run to support forums on a new machine rather than making the call.

Don't let them off this hook.

Bob

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Sony Support Never Contacted / Your Info Solved Problem

In reply to: Jumping the GUN...

Since I have always had success using this forum for help support, I came to this site first and never contacted Sony.

Your information helped solve problem.

For tbe PCG-GRT360ZG model, the path to making recovery DVDs:

Start
All Programs
VAIO Recovery Wizard
Next

Thank you for help.

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your welcome...

In reply to: Sony Support Never Contacted / Your Info Solved Problem

for your infomation, there is also a PDF
support/help/user manual file BURIED
somewhere (perform a .pdf search) which has
more info. In a way, I don't blame you for
coming here for help as a friend of mine
just bought a new Sony Vaio and complained
about poor documentation or lack of a real
user manual.

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Centrino vs Pentium4 Which Faster

In reply to: Sony Laptop Recovery DVDs

Today, a salesman said that a Centrino 1.7Ghz was equivalent to the speed of a 3.2 Pentium 4. Is that statement true?

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