Sony Handycam issue - repair/replace? - July 2009 - Forums - Page 8

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To avoid the hassle that Jodie went thru..

by Marben308 Oct 6, 2005 6:27AM PDT

Before you call Sony, go to Sony.com to support news for your camcorder. You should see a post there by Sony explaining to you that they will fix your camcorder. Then call Sony and when the tech has no idea what you are talking about, you can tell them to refer to this post at Sony.com by Sony. I was also on the phone for a hour and was switched to another tech but i had the web site information in front of me to explain it to them. Sony sent me a shipping label by email. Good Luck!

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will they reimbursed for fixing outside?

by mkwang Oct 12, 2005 11:31PM PDT

Finally, they hear us..but I already fixed my DCR-trv 19 in a repair store, do you think they will reimburse them??

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Sony blank screen camcorder

by timc8984 Feb 13, 2006 1:38PM PST

go to this link - http://esupport.sony.com/perl/news-item.pl?mdl=DCRTRV38&news_id=95

(also copied below)

Thank you for your support and patronage of Sony products.
It has recently come to our attention that a limited number of products, manufactured prior to March 2004, that incorporate a certain type of image sensor device (CCD) may exhibit the following:
When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all.
We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.
From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling to service to correct this issue.

Please contact the Sony Customer Information Services Center for further assistance at 1-866-703-7669.

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Thanks - Just called them and they are fixing my DCR-TRV38

by tastevic Oct 6, 2005 5:10AM PDT

Hi - just stumbled on this forum, checked out Sony's website, called the number and they are sending me a UPS label.

Very cool! Thanks to all of you who complained before me and helped Sony to see that this was the right thing to do.

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How much time for fixing it by Sony?

by rscricket Nov 23, 2005 12:27AM PST

Please inform us of how much time the whole fixing process took.

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Sony repaired camera in about 3 weeks

by jodiem11 Nov 23, 2005 3:27AM PST

I got my TRV-33 back about 3 weeks after sending it in, not counting the month I spent trying to get this issue resolved and all the run around I went through to get Sony to actually say they would fix it and send a shipping label. It seems fine now. Good Luck.

Jodie

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(NT) (NT) I had my TRV38 fixed in about 2 weeks.

by byan5 Nov 23, 2005 7:52AM PST

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Thanks for this thread sony is fixing mine too. Jan 06

by akrasna Jan 18, 2006 11:13PM PST

Scary,
I get the problem figure I am the only one in the world. A little google search , and I find this link- tells me this happens to a lot of Sonys after 2 years.
Checked my reciept - and it is exactly 2 years.

Called them up - she goes through the script - reset etc. tells me they will replace it - they will email me a pre-paid UPs label.

Thanks to those who helped and to those who will need it - feel good knowing you will have help!!!

BTW - they must do the whole script so don;t bother trying to cut to the chase.

Thanks
allen

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Re:Sony Handycam issue - repair/replace?

by yvijay Oct 5, 2005 2:07PM PDT

Hi,

I remember seeing in camcorderinfo.com on one of the posts saying SOny is ready to fix this porblem until 2007 free of cost including shipping. You might want to check the authenticity of information however I have seen it in the camocrderinfo.com website. Okay I did a lot of search and got the post atlast. Here is the link below. Maybe you can check the authenticity before going further. I am not sure if I am allowed to post another website link here however I thought it will be useful for many so I posted it below.

http://www.camcorderinfo.com/bbs/t119507.html

Incase the link does not work. Maybe you can try searching on the following subject.

"Sony to Fix TRV250 screens"

Thanks,
Vijay

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Sony DCR TRV 250 "Moisture Condensation" light

by btnewman Oct 6, 2005 1:08AM PDT

The moisture condensation light has come on and despite following all the suggested options, I cannot get it go off. I have even let it sit the last couple of months and when I tried to use it again still the same thing. Is this any relation to the black screen all of you have been talking about or is this a different problem and does anyone have any ideas?

Thanks
BTnewman

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Moisture Sensor Error

by SnowMor Aug 25, 2007 9:52PM PDT

I read you post concerning moisture issue with the TRV250. Mine is now doing the same.

How did you resolve the issue?

Thanks

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UPDATE: Sony agreed to fix my DCR-HC40's failed CCD

by synthmeme Oct 6, 2005 10:02AM PDT

I spoke again with customer service this evening and nicely but firmly explained to the CS rep that I felt it was unreasonable that so many other cameras in Sony's product line, including the DCR-HC30, can be repaired at no cost under their latest service bulletin but that my DCR-HC40 would not be. The rep transferred me to a supervisor, who then transferred me to Customer Satisfaction after explaining that Sony would be forever losing me as a customer.

The call with Customer Satisfaction was short, as the first-level supervisor had documented my concerns, and within 5 minutes (following the previous combined 20 minutes of hold time), had agreed to provide a "one-time accomodation" code for the repair to be performed at no cost to me.

So, if you have a DCR-HC40 and have seen your CCD die as have so many other Sony camcorder owners, be persistent, make it clear that you've read of others online with your *exact* model having the same issue that the other covered models are experiencing, and don't take the stock repair cost as the final answer.

Good luck!

P.S. I do have to pay for shipping to them, but that's dramatically less than the $216 in labor they wanted previously.

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my dcr-hc90

by vids72 Nov 9, 2005 5:36AM PST

hi,
when did this happen? can u give me certain things that i can throw at them because they tell me point blank that my model number is not covered-i have a DCR-hC90...

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sony will fix at a discounted rate

by ccummins2 Jul 11, 2007 3:32AM PDT

My DCR-HC42 also failed under similar circumstances.

I was able to get a 25% discount off the usual repair cost. I believe the key to this is that my unit was less than two years old. I had to speak with a customer service specialist however, so ask to one when speaking with Sony re: repairs.

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TRC 38 went blank also

by tonyc9177 Nov 8, 2005 2:07AM PST

Well, I came here to try to find a solution to my blank screen on my Sony TRC 38. Little did I know that so many others are also effected. Guess that ends finding a solution. But, I did contact that lawyer (see his posting)about his class action suit. Sony should not get away with this, at least not if I can help it. Maybe if enough sign on, Consumer Reports et al will start reporting this about this sub-par camera company.

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Sony Repair Info

by tonyc9177 Nov 8, 2005 2:30AM PST

This is the info posted at Sony.com. Hope it helps all involved:

Posted: 10/03/2005

Thank you for your support and patronage of Sony products.

It has recently come to our attention that a limited number of products, manufactured prior to March 2004, that incorporate a certain type of image sensor device (CCD) may exhibit the following:

* When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all.

We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.

From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling to service to correct this issue.

Please contact the Sony Customer Information Services Center for further assistance at 1-866-703-7669.

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TRV460 have same problem - Sony will repair after the call

by pongge Dec 17, 2005 7:59AM PST

Thanks for the tips on this forum.
I call the number for my TRV460 that is having the same problem. Went thru a short troubleshooting steps to reset the camera with no result. The Sony rep gave a return order and will repair the camcorder. Fairly short and painless phone call to Sony support.

Thanks for all who shared their problem in the forum. It makes easier to explain the problem because now Sony knows that CCD failure is somewhat widespread.

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how about Canada?

by johnglass-20889000397016725694376231574213 Nov 18, 2005 6:11PM PST

1)))

I tried calling that number to get a repair done, but it does not work (I'm in Toronto, Canada). I will try calling Sony Canada today.

However, does anyone have suggestions/comments regarding this? Should I still do it through Sony USA?

2)))

Also, I need to make sure I'm having the same problem as what Sony is expecting.

I have the TRV-19. It's just over 2 years old. The LCD screen and recording started going dark (not completely blank) when I try to record. It does this randomly and I did try cleaning the heads but the screen still goes dark. The LCD screen eventually goes back to normal color but will go dark again after some time. Menus are fine.

Please let me know if this sounds like the same problem as everybody else?

Thank you.

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Sony Canada

by revrox Nov 18, 2005 7:37PM PST

I live in North Bay, Ontario, Canada. I have the same CCD problems as several other people in this discussion. I have called countless numbers in Canada and the US looking for service and finally brought it to my local Sony Store with a photocopy of the service bulletin from the Sony website. They have shipped it out for repair and I am waiting to hear back.

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My trv68 has the same problem

by Jalapeno Nov 23, 2005 4:28AM PST

Do NOT buy Sony products. Toooo many problems.

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Sony denies it is a problem with the TRV68

by real_est8 Sep 30, 2006 4:30PM PDT

After speaking to their Customer Service, they deny that this is a problem with this model. 3 months after buying the unit,I had it repaired under warranty due to the image starting to fail. 2 years later and only a couple of tapes filled, I get the black screen. They keep on telling me to bring it into to get it serviced and it is not their problem. I got an estimate and it is not worth fixing. Therefore it looks like it is my problem though there seems to be several people in the same situation as I am. NO MORE SONY FOR ME!!

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My Sony got fixed

by citrixmeister Oct 1, 2006 11:55PM PDT

I went into the Sony Website and there is a memo that states that if it is a factory problem, they will fix it. I went through the steps and I printed out a label and I returned the video camera to Sony. Within 10 days they fixed my video camera and returned it to me. I did not have to spend one penny. I was very satisfied with the service. Have you checked their website? It's a little hard to find but if you search, the memo is there. Hope this helps!

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I will not buy Sony again

by real_est8 Jan 20, 2007 7:26AM PST

I have had the same experience. After a couple of month the display is black. Off to the repair shop to get it fixed. A year later and only a few hours of use... kaput. I contacted Sony and they tell me I am on my own.

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Sony handcam DC-TRV22 sreen displays with thin dot pixels wh

by jjchandrarao Dec 17, 2005 2:39AM PST

Sony handycam DC-TRV22 screen displays with thin black dot pixels while recording. Sometimes it is clear and sometimes the screen with think black dot pixels while recording. Could any one help me why this is . This handy cam is just 1 yr old. Not used much.

Regards,
Chandra

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(NT) (NT) I just called them. They are fixing

by jjchandrarao Dec 19, 2005 2:53AM PST

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DCR-TRV38 BLANK SCREEN

by rcsimon Dec 27, 2005 10:48PM PST

My camera has been acting up for some time now. At first the reset instruction that were provided by Sony did the trick however, when I pulled the camera out on Saturday eveing it did not respond at all. I called Sony and they have agreed to fix the problem with no charge to me at all.

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Sony Handycam issue

by william-abbie Jan 14, 2006 12:55AM PST

It seems that some of Sony's cameras have a defective CCD. I think they are repairing these cameras for free. See this link on their website:

http://esupport.sony.com/perl/news-item.pl?news_id=95&mdl=DCRTRV38

William

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re: Same TRV22 issue - but can Sony charge this fee ?

by cnetshrinkwrap Mar 4, 2006 1:21AM PST

Same issue - runny and blank and runny again.

Called Sony Australia.
They directed me to one of their Service Centre.
They charged me AUD$88 for assessment fee (opening
up to inspect).
That's fine (I thought) and to clarify, i asked if
it is refundable if it is the same issue as everyone else in here have.
They say 'NO'.

Is that what Sony Australia meant by 'Free of Charge'?

That is simply not right!!

Can Sony do this?

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reply

by slaterorama May 13, 2006 11:19AM PDT

when you purchased it did you purchase an extra 2-4 years warranty?

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Sony Camcorder failure - something to expect these days?

by ranjanbhaiya Jun 17, 2006 8:22PM PDT

Same thing happened here, not even 2 years after buying, after the warranty expired, the Sony DCR TRV33 failed. not sure what to do, just gonna have to buy new one. first screen went black, camera was working, but could not record. now, it's not working at all. hmm?!?!
I guess it seems to be popular trend these days, as you all can see it on TV. shortly after the warranty expires, consumer electronics seem to fail the owner unmistakenably.
Is it the hunger of todays huge corporations for more money that is "failing" these products? Timebomb that's waiting to click just after the warranty expires?

YOU BE THE JUDGE!!! ))

Thanks...

Sony Handycam issue - repair/replace?

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