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General discussion

sony DCR HC19E problem again

Nov 20, 2005 10:16AM PST

Hello All
sorry for bringing up the same issue again but it seems like Sony has not made a success with these ones. my sony is also not connecting to my poor dell laptop. the software is properly installed and driver seems to work ok. but it just wont see the camere to capture images. the cam came with the usb cable and another one to connect to the TV. I saw your earlier messages saying use firewire not usb to capture from the camera, not sure what cable you are talking about. surely they are not stupid enough to send a wrong cable wrapped up in the box or are they really? if it wont work with the USB cable, what is the alternative? something easily found? I tried updating the driver tru sony website product downloads but they dont even list this model anymore!
can anyone help me out please? your time is much appreciated!

cheers

G

Discussion is locked

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If so, why not make it a warranty issue?
Nov 20, 2005 9:07PM PST

If you can't make the USB cable work (I can't either), then I wonder why you kept the unit.

While I've learned to just get the firewire cable and move on, some will insist that the USB should work. Maybe its best for them and I to part ways at this point?

Bob

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Firewire for Sony Hanycam DCR-HC19E
Dec 7, 2005 1:57AM PST

Read your notes and have the same problem. Could you advise me on the firewire you use? I have never used a firewire so forgive me if this is a stupid question. Are there different types? I have contacted sony and have been passed from one department to another before getting a voice message saying the office is closed.

If you could tell me the firewire i need i can just order it online.

Many thanks

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Never thought about that much.
Dec 7, 2005 2:58AM PST

I just needed a firewire connection on the PC which if it didn't have I ran to newegg.com or geeks.com and looked for that plus tried to get the cable too. Usually 10 to 40 bucks tops.

All I ever had to watch for was that the ends matched. That is 6 pin to 4 pin etcetera.

Bob

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All clear.
Dec 7, 2005 7:25AM PST

Thanks very much for your advice.

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same thing
Nov 25, 2005 2:07PM PST

ok. I had the same problem. I have the Sony dcr-hc32, it came with a usb wire and that is for the use of video Streming like for a web cam. Do not ask me why Sony does it that way, but you have to go out and buy a firewire in order to download videos from the tape. If you go to Sony site, they will tell you that. Do not feel bad, that is what you have to do if you buy a Sony Camcorder.