My personal experience was all bad. This was on 20 plus laptops for the office. They earned a black scorch mark in my book. Also, a recent customer service survey had them in last place. Apple was #1.
As to IBM (and Acer) my recent calls have been dealt with quickly and the issues resolved.
-> But first let's clarify what you can expect from such support. They usually do NOT help you with virus, spyware or application issues. They sold you a laptop and they will fix a failed cdrom drive and so on. But many are screaming over the spyware issues and don't understand that this support doesn't include this.
Bob
Anyone has any idea how good or bad Sony's customer support is? I'm leaning towards getting one of Sony's notebooks and considering they do not come cheap, wanted to check that their customer service is up-to-par before I spend my wad of money.
I would hate to buy it and later discover that they have bad service. It would also help if anyone has any comparison experiencese.g. Sony versus IBM support. Thanks

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic