Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

sony cd rom does not read cd's

by alayna_abing Mar 9, 2006 1:49AM PST

I have a dell deminision dim2400 system running windows xp version 2002 home edition service pack two. It has a sony cd rom drive. Until recently the drive worked fine. But now when I put a cd rom in the drive it does not recogonize any data. It just keeps saying "please insert CD rom". The same thing is happening with the disk drive A:. The lights come on and it appears that the drives are working but nothing apperas in explorer or any other program that looks at the cd rom or A: drive.

Can anyone help?

thanks

Discussion is locked

1 Posts

- Collapse + Expand Details

- Collapse -

Something to check...

by John.Wilkinson Mar 9, 2006 2:13AM PST

First, right-click My Computer, select properties, select the hardware tab, and click Device Manager. From there expand DVD/CD-ROM drives and see if there are any alert icons shown. If so it's a driver issue that can be easily solved...just report back the drive's model number (it should be the name of the device in Device Manager but can also be determined by using the free program Everest) and we'll direct you to the proper download.

Next, check that the cables are still firmly connected, especially if you have recently moved or worked on the computer. Just open up the case and make sure that the power cable is plugged into the CD-ROM drive, and the the IDE cable connection is secure in the drive and motherboard.

Finally, try replacing the drive as it's likely passed on. Two years does seem a little early for it to die, but it's not uncommon, especially when companies use the cheapest parts possible to keep their own costs low.

Hope this helps,
John

Back to Computer Help forum