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Sony Blu-ray 350 Problem

by jondds / March 21, 2009 7:03 AM PDT

3 month old Sony Blu-ray 350, plays "older" and "store-bought" Blu-rays just fine but new release discs from Netflix have no audio once the movie starts. The previews from the Netflix discs play just fine but again, no audio once the movie starts. Brand new firmware update 3 days ago no help. Sony says it's a Netflix problem, Netflix says it's a Sony problem. Anyone else having this difficulty?

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Blu-Ray vs Netflix
by edrofo / April 25, 2009 9:34 AM PDT

Have the Sony 350 Blu-ray player. Any bought blu-ray disc load and play without a problem. Five of the last six BR discs from NETFLIX have presented a variety of problems:
- Disc loads and movie previews play fine; disc freezes at main feature.

- Close drawer and blue progress bar at the bottom of the screen continually repeats and disc doesn't load. Sometimes, circle of solid white discs shows in the middle of the screen.

-Same as above except that blue progress bar disappears after 1-2 minutes and a white rectangular frame appears on the screen with a green colored progress bar that continues until the frame is about 80% filled and then all freezes.

Again, no problems with the store bought discs. Only those from NETFLIX.

Any suggestions?????

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Sony Blu-ray 350 problem - additional discussion...
by macarchie / April 26, 2009 12:13 PM PDT

Yep... we're having the same problem. The previews play fine, but when the feature starts we lose the audio. I played around with it and when you hit the "audio" button (on the remote) you get full DTS 5.1 audio in Spanish. If you hit it again, it switches back to English - but with no sound. I've tried a number of combinations and it still doesn't work. Of the three Blu-ray disk we've tried from Netflix, none has worked. Since we just got the machine, we haven't bought any BR disks to try yet.
I upgraded the firmware to 019 today - which did not fix the problem.
I'm wondering if Netflix got a good deal on these disks from the trunk of some guys car (or a cargo ship from China)...
We were successful in watching the movie (Bolt) by switching the audio to analog stereo. Of course we didn't have all of the sound effects, but it was still enjoyable.

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