Sony forum

General discussion

Sony Blu-ray 350 Problem

by jondds / March 21, 2009 7:03 AM PDT

3 month old Sony Blu-ray 350, plays "older" and "store-bought" Blu-rays just fine but new release discs from Netflix have no audio once the movie starts. The previews from the Netflix discs play just fine but again, no audio once the movie starts. Brand new firmware update 3 days ago no help. Sony says it's a Netflix problem, Netflix says it's a Sony problem. Anyone else having this difficulty?

Discussion is locked
You are posting a reply to: Sony Blu-ray 350 Problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Sony Blu-ray 350 Problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Blu-Ray vs Netflix
by edrofo / April 25, 2009 9:34 AM PDT

Have the Sony 350 Blu-ray player. Any bought blu-ray disc load and play without a problem. Five of the last six BR discs from NETFLIX have presented a variety of problems:
- Disc loads and movie previews play fine; disc freezes at main feature.

- Close drawer and blue progress bar at the bottom of the screen continually repeats and disc doesn't load. Sometimes, circle of solid white discs shows in the middle of the screen.

-Same as above except that blue progress bar disappears after 1-2 minutes and a white rectangular frame appears on the screen with a green colored progress bar that continues until the frame is about 80% filled and then all freezes.

Again, no problems with the store bought discs. Only those from NETFLIX.

Any suggestions?????

Collapse -
Sony Blu-ray 350 problem - additional discussion...
by macarchie / April 26, 2009 12:13 PM PDT

Yep... we're having the same problem. The previews play fine, but when the feature starts we lose the audio. I played around with it and when you hit the "audio" button (on the remote) you get full DTS 5.1 audio in Spanish. If you hit it again, it switches back to English - but with no sound. I've tried a number of combinations and it still doesn't work. Of the three Blu-ray disk we've tried from Netflix, none has worked. Since we just got the machine, we haven't bought any BR disks to try yet.
I upgraded the firmware to 019 today - which did not fix the problem.
I'm wondering if Netflix got a good deal on these disks from the trunk of some guys car (or a cargo ship from China)...
We were successful in watching the movie (Bolt) by switching the audio to analog stereo. Of course we didn't have all of the sound effects, but it was still enjoyable.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!