In the USA I used the Sony.com site to get the 800number. Repair is usually same or more than a new set. Since it was from a store, why wasn't the set immediately returned?
My father just bought a 43" Sony Bravia LCD TV at the mall the salesman demo the TV to my father and there's no problem, when we set up the TV and we saw the LCD is cracked. The TV did not fall or anything we handle it with care, The crack is inside at upper left corner, with a colorful effect all over the picture. The glass/plastic outside is not affected. and not less than 24 hrs we report it to the manufacturer but still no response till now..
I have the following questions:
* Will the Sony Limited Warranty cover this?
* If usually not, is there reason to believe that they will make an exception because it happened right after unwrapping?
* Will it increase my chances if I tell them it had a crack already when I unwrapped it?
* How much would repair cost me if they do not cover it?