If so try finding the sensor area on the set and be sure it's not blocked or has grime on the surface. Example search: https://www.sony.com/electronics/support/articles/00025527
Does this set have any pending firmware updates? (Ask Sony.)
I am having a problem with the tuner on my my 2017 Sony XBR-55X930e TV purchased 7 September 2017.
It requires several clicks on the channel button to change the channel, or a quick double click. I cannot quickly change the channel since there seems to be a lag in the process. I have put new batteries in and tried with 3 different remotes. It happens in either direction, up channel or down channel.
I have cable tv and only use the tv tuner to watch the evening national news. I have only 8 channels active so we can surf the news channels quickly.
Wanted to see if anyone else had this problem and what the fix might be.