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Sony 50" Android TV W800C cracked internal screen

by Yamzui / August 17, 2015 9:43 PM PDT

Something weird happened with my above said TV, while watching something like a wave appeared on the screen just above the logo followed by a 3inch vertical black line immediately switch off the TV examined the surface then switch on the TV oops! a small internal crack appeared and in few hours it spread to Half of the TV.
Called Sony Singapore and they sent a technician he examined and went back later Sony said that I banged or hit with some hard object at my 20days old TV so that the screen broke and issued me a product repair sheet as “panel cracked”!
I explained obviously no physical damage was done to this TV also asked them how could someone can broke a TV screen without a small mark or evidence on the plastic surface but no reply from them. .
Anyone out there affected like me? Since this is a 2015 model TV should I wait for more victims so that Sony will realize that some kind of defect in a batch or lot?

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Too bad.
by Rio0 / August 19, 2015 4:12 AM PDT

Spoiled in 20days! sorry about that thanks for letting us know.

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Sony 43" Android TV W800C Panel Cracked
by EKAR0421 / December 1, 2015 7:44 PM PST

Same thing happened to me.

The TV set was bought for not more than a week (watched for three days). When turned on, half of the screen is cover with wavy patches. Sony technician came down and claimed that is due to panel cracked and "unrepairable"!!!
Does that mean i am going to throw away the $1,000 plus TV set which i just bought???

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"TV set I just bought???
by Oldartq / December 2, 2015 10:19 AM PST

and no warranty? So they said it's your fault?

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TV set I just bought???
by EKAR0421 / December 2, 2015 2:51 PM PST

Yes is under warranty, however the warranty does not cover panel crack (so not say you have warranty and you will sure to get a new set if spoiled). They claimed that is our fault to cause the panel to crack (well it sounded right as panel will not crack without reason...).

They offered a "discounted" repair for $750 after deduction of workmanship, transportation fee etc... is as good as buying a new TV set Sad

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One last chance.
by R. Proffitt Forum moderator / December 2, 2015 10:29 AM PST

If bought at Costco try bringing it back.

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