I have the same experience with Sonic and Roxio support. I have been trying to get a fix from them for the last three months to stop cineplayer trying to reinstall every time I try to play a music or video file. What the suggested does not work. Also vhs to dvd trys to reinstall every time I bring up registry mechanic. uninstalling the roxio software does not solve the problem either.
I am writing this to let as many people know about a product that is getting many bad reviews and dissatisfied customers. Unfortunately it is about a very successful company in the media business creating software for computers. Sonic Solutions has been at the top in audio and visual software since the early 90's with an excellent record for help and solutions to any problems with their software or devices but now it has changed for the worse. After 3 weeks of phone calls and E-Mails i have yet to resolve an issue with their VHS to DVD USB adapter and software. Their web site no longer has the drivers or updates needed to operate their device. I,am not the only one with this problem. There are several blogs and forums with people having the same issues with Sonic. Please be wary of this product as it has been a nightmare and problematic to say the least.
Thank You for this letting me vent on your forum.