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Sonic Foundry Acid music Pro 4.0 error

by Timmmmmaaahh / May 6, 2007 7:06 PM PDT

Hi everyone,

I've been using Sonic Foundry's Acid Pro for some years now and it's become an essential tool for me. I recently formatted my computer, installed Windows XP again (for the 764th time?!) got my audio drivers running, installed good old Acid Pro but when I pressed the play button - I always listen to the firstrun intro when I installed it again - this came up:
"An error occurred while starting playback.
An unexpected error has occurred.

I immediately googled for answers but the only answer I could find was changing my "Audio device type" in the preferences so I did, I changed it from "Windows Classic Wave Driver" to Microsoft Sound Mapper", the only 2 options available. The error remained. When I try previewing MP3 files it gives a fatal error:
"An error has occurred during the current operation.
An Exception has occurred.
[OK] [Details >>]" (technical details below)

I've uninstalled/reinstalled the program, removed/installed my audio drivers.. nothing works. Sonic Foundry doesn't even speak of their Acid program anymore. What can I do to get it running again?

The error log (when I press the "Details >>" button):
Sonic Foundry ACID Pro 4.0
Version 4.0 (Build 215)
Exception 0xC0000005 (access violation) WRITE:0x8 IP:0x11913D4
In Module 'acid40k.dll' at Address 0x1000000 + 0x1913D4
Thread: GUI ID=0xC64 Stack=0x12E000-0x130000
EAX=00000000 CS=001b EIP=011913d4 EFLGS=00210246
EBX=985fe3e0 SS=0023 ESP=0012e0b0 EBP=00000000
ECX=011e2a20 DS=0023 ESI=00232ca8 FS=003b
EDX=00000000 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
011913D4: C7 40 08 01 00 00 00 8B .@......
011913DC: 86 4C 03 00 00 8B 08 50 .L.....P
Stack Dump:
0012E0B0: 00000000
0012E0B4: 005CC8FC 00400000 + 1CC8FC (acid40.exe)
0012E0B8: 00232CA8 00140000 + F2CA8
0012E0BC: 00000000
0012E0C0: 985FE3E0
0012E0C4: 00000000
0012E0C8: 02BE01B8 02BD0000 + 101B8
0012E0CC: 00000001
0012E0D0: 00232CA8 00140000 + F2CA8
0012E0D4: 00000000
0012E0D8: 00000000
0012E0DC: 00000002
0012E0E0: 7C900101 7C900000 + 101 (ntdll.dll)
0012E0E4: 7FFDFC00 7FFDF000 + C00
0012E0E8: 00000088
0012E0EC: 00000000
> 0012E0F0: 7C90DFE8 7C900000 + DFE8 (ntdll.dll)
> 0012E0F4: 7C81F910 7C800000 + 1F910 (kernel32.dll)
> 0012E114: 0042FAE2 00400000 + 2FAE2 (acid40.exe)
0012E118: 02BE01B8 02BD0000 + 101B8
0012E11C: 00000000
0012E120: 00000000
0012E124: 00000000
> 0012E178: 0042E45D 00400000 + 2E45D (acid40.exe)
0012E17C: 031102E0 030D0000 + 402E0
0012E180: 03152BD0 030D0000 + 82BD0
> 0012E184: 0043162D 00400000 + 3162D (acid40.exe)
> 0012E188: 0043164A 00400000 + 3164A (acid40.exe)
0012E18C: 0012E890 00030000 + FE890
0012E190: 0021C2C8 00140000 + DC2C8
0012E194: 0000004E
0012E198: 0012E748 00030000 + FE748
> 0012E1C0: 77D4E1B5 77D40000 + E1B5 (USER32.dll)
> 0012E200: 5F736569 5F680000 + B6569 (mp3plug.dll)
> 0012E21C: 77F15B90 77F10000 + 5B90 (GDI32.dll)
> 0012E24C: 77D4E57E 77D40000 + E57E (USER32.dll)
> 0012E268: 010523D0 01000000 + 523D0 (acid40k.dll)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 005E9074 00400000 + 1E9074 (acid40.exe)
0012FFFC: 00000000

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Collapse -
A common oversight on the reload is...
by R. Proffitt Forum moderator / May 6, 2007 9:21 PM PDT

The motherboard driver package. You weren't exacting in your post about the XP reload but here's my shortest version I write down to remind myself of what I can't forget.

1. Delete partitions.
2. Boot XP CD (hope it's a SP2 CD)
3. Install XP. Then SP2 (don't connect to the internet till later)

4. Install the following drivers in this order.
a. Motherboard driver package.
b. Video driver.
c. Audio driver.
d. Printer driver.
e. Bluetooth and wifi drivers.
f. DirectX package.

5. Install the antivirus and firewall.
6. Connect to the internet, let it activate and run Windows update.

Usually that gets me a proper install. It doesn't install those awful SATA install steps.


Collapse -
That doesn't fix it..
by Timmmmmaaahh / May 7, 2007 2:20 AM PDT

Deleting my partitions is out of the question, I have too much important information at stake, it would be too stressful anyway. I'm using XP pro SP2 with DirectX 9c and I always install my drivers in the order you mentioned..

Collapse -
Then it's likely to be..
by R. Proffitt Forum moderator / May 7, 2007 4:28 AM PDT
In reply to: That doesn't fix it..

Something left over from before or failing hardware. I can't count how many times one owner reloaded the OS and finally I called on them. I removed the case cover (they were some saying to me that it's not a hardware issue) to find it full of dust and a failed fan. "Why would a fan cause this?"

Sorry but it does. So does lint and dust. Then again bad RAM, etc.

About the stressful part. I fear you are telling me that when the hard disk fails there is no backup?


Collapse -
Most unlikely
by Timmmmmaaahh / May 7, 2007 5:27 AM PDT

Not really, the most important files are on my external drive and on DVD's. I just don't want to go through a heap of trouble again. The core problem is most probably because I'm using a tweaked slimmed down version of Windows XP but then I don't understand why I can play music with any other software and can't with Acid 4.0 Pro. Does it use specific system files that other programs do not?

Collapse -
"a tweaked slimmed down version of Windows XP"
by R. Proffitt Forum moderator / May 7, 2007 6:39 AM PDT
In reply to: Most unlikely

What happens with a normal version of XP?


Collapse -
Still puzzled
by Timmmmmaaahh / May 8, 2007 7:47 PM PDT

It runs fine. Then again, it ran fine on this tweaked XP before.. Perhaps it is a driver issue.. maybe something else I installed is conflicting with it, maybe it's because I had vista installed.. I don't have a clue. I guess I'll have to format my boot drive again to get it to work.

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