HP's support and repair failed me and they were unable to correct the defects in their product.
Not only did they outsource to the point they can't fix issues, they made the laptop worse in their service center.
More at http://www.cnet.com/forums/discussions/laptop-buying-advice/#post-da7ca992-025a-4773-9086-f1d443e405ef

While I had wished for HP to fix my laptop, it was defective since the first day, and broke at their hands on the 3rd month. 6 months later and no working laptop the lesson was learned. My last HP.