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General discussion

something is wrong with his PC?

by darkspectre May 27, 2005 4:04PM PDT

When my brother opens up any random program on his PC running XP home, in about 15-20 minutes, it restarts automatically, has sent it to place where he bought it, they checked it out (for a fee) and they found nothing wrong hardware-wise, data trasfer over a gig causes it too, and its off and on, tried virus scans and came up with nothing, spyware scans came up with nothing either. Anyone know what's wrong?

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4 Posts
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Response
by phantazy May 27, 2005 5:43PM PDT

The two things I would try are sfc /scannow with your home OEM in D: drive,then chkdsk /r for C: drive. Failing this it could be a power, heat or RAM memory problem. Sorry I can't help more without further information.

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maybe...
by AussiePete May 27, 2005 5:52PM PDT

Firstly check that he hasn't got it to reboot on systems errors - goto "systems properties" then "advanced" then "startup and recovery>settings" - make sure he has NOT got "auto restart" checked.
Other than that it sounds like an over heating problem - take the case off and put a fan next to it and see if that stops it
Or your power supply is faulty or just not big enough -see this site to see if you have a big enough power supply:-
http://www.jscustompcs.com/power_supply/
Peter

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some corrections...
by darkspectre May 29, 2005 7:13AM PDT

it not only restarts from transferring files, to say a USB flash drive, but also when he plays video files, but not music files (he thinks because music files have slightly less file size).

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Sounds like
by AussiePete May 29, 2005 3:46PM PDT

a hardware problem to me - test with "DrHardware", or "Sandra" or Performance Test" or any other benchmark type programs - they are fee or free to try.
It doesn't sound like to me the computer shop tried very hard to find any problems.
Is he getting any eror messages - have a look in the "event viewer" for error messages if XP home has that function.
See my other post and let us know how you go.
Peter

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