Spyware, Viruses, & Security forum

General discussion

Some Websites Inaccessible

I have been trying to resolve a series of problems over the last 3 weeks; I am still having some trouble and am seeking advice here. I hope you can help; I'm becoming so frustrated that I can barely stand it. It's a long story, but I feel the background is important and may provide necessary clues, so bear with me please. Also I'm not too technically inclined though I've learned a lot recently, so bear with my lack of knowledge too:

I have 3 computers in my household: 2 Gateway desktops (new machines, just purchased 2 1/2 months ago) and one older Gateway laptop. All run Windows XP. I connect to the internet via cable modem and a Linksys wireless router. One desktop connects via wire to the router; the other via a usb wireless adapter. The laptop also connects via usb wireless adapter. All computers ran Norton Internet Security program with regular scans and no detection of any problems.

Just after Christmas the two desktops developed problems getting online, as well as severe slowness problems. It would take 20 minutes to boot the computers up and moving between any commands took inordinately long periods of time. I was able to - after much effort - run a full system scan and there were no viruses detected. I spent literally hours on the phone with various tech support help, first my cable company who had me run some tests and determined that the modem was operating correctly. Then I called Linksys tech support, and no matter what we attempted, the desktops could not get online. They had me change several settings in my network connections area and do loads of other things too. They had me bypass the router and connect directly to the modem; the desktops still could not get online. The first session with them ended with the rep concluding that my router had gone bad. I went out and got a brand new one, same type, and that did not resolve the problem.

Another call to Linksys, and several attempts at various settings changes and other things - manually entering DNS addresses, running ping tests, etc., all to no avail; that tech rep felt that somehow my TCP/IP drivers had been somehow disabled and suggested I call the computer manufacturer.

I had at least 2 sessions with Gateway tech support; many additional things were tried, including working on the winsock files. The best they could conclude was that I had an awful virus infection of some sort and, as a last resort, it was determined that I would need to fully wipe clean then restore these computers.

I just did that yesterday; I also full restored my laptop just in case I harbored some virus on it too. The first step after restoring the desktops was to install McAfee. The speed of the computers was back up to normal (very fast), and the computers (my laptop and the two desktops) are able to get onto the internet - HOWEVER - there are several sites that we cannot access:

www.worldofwarcraft.com
www.foodnetwork.com
www.marriott.com
www.highiqsociety.org

to name a few; these are some of the sites we frequent the most. The error message that is returned is that the sites cannot be found, but they are of course valid sites. Here's an additional twist: I access my work computer remotely from this laptop, and when I'm on THAT access, I can get into these sites no problem; however when I flip back to 'my' access, I cannot.

A few other sites will load, but very slowly. A lot of other sites will load very quickly, no problem.

I am at a loss. Does the nature of my problem seem to suggest that it's a router issue, or an ISP issue? Since I can access these sites via my remote log in to my work computers (and therefore work servers I would assume), does that mean my ISP's servers have issues? Could there be a virus in my router? If so, how does one get rid of it?

I've invested so much time and effort into this and I'm at my wit's end. Any suggestions would be so appreciated.

Discussion is locked
You are posting a reply to: Some Websites Inaccessible
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Some Websites Inaccessible
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Networking and wireless

In reply to: Some Websites Inaccessible

Collapse -
Inaccessible websites

In reply to: Networking and wireless

Thank you, I'll do that!

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.