Windows Legacy OS forum

Question

Some office files opening very slowly

I am running XPsp3 on a corporate network, I have a PC which when you open a particular .doc file, it takes around 3 to 5 minutes to open, whereas it opens immediately on other machines.
Other files on the local drive and network drives open normally, just some files open very slowly, I have copied a template file to the local template folder but this hasn't helped.
Windows is updated, everything else works OK, what else can I check?

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All Answers

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Answer
I'm guessing here

In reply to: Some office files opening very slowly

By the way, I've deleted a reply from your thread. It was a nonsense reply from a new poster which didn't address your issue. Sorry about that.

Your issue. I've seen this before, especially with .doc files. Firstly though since this is a corporate network you will need to talk about the problem to your own IT Tech about it as we can't interfere with their responsibilities or offer any options that might contravene their processes and procedures. My apologies, but businesses would be very unhappy with CNET if we did that.

That said, with Word .doc files I have seen where the "Open File" dialog fails, or takes a long time to respond, where the drive on which the document is located is 'mapped' to some other computer and that computer is off or busy.

That might be an avenue for your IT Dept to consider, but that is all that can be offered.

Mark

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Thanks

In reply to: I'm guessing here

Thanks, but I am the IT tech here, just looking for ideas on where to look for the problem. It's definitely that machine as other machines can open the files without a problem.

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Answer
I have to defer to your IT staff on this but

In reply to: Some office files opening very slowly

"The time that the server waits for an Oplock Break response is controlled by the LanmanServer parameter OplockBreakWait. By default, this parameter is set to 35 seconds."

This is just one of the too many settings that play up when you find this issue. Since changing these or changing the antivirus scan on open is something your IT staff should assist on, let's let them do their job.
Bob

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Huh?

In reply to: I have to defer to your IT staff on this but

Huh?

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Exactly.

In reply to: Huh?

Not only that you use tools like Process Explorer to sniff out what is going on. Mark R. has many articles about finding out why such things happen at his blog. EXAMPLE?
--> http://blogs.technet.com/b/markrussinovich/

Read a few and you discover why you need competent IT staffers that can dig into this.

Unless I'm on your machine and can dig into it, any guess would be just that.
Bob

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