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General discussion

Some java sites cause my PC to restart!! Help please!!

Sep 5, 2004 7:27PM PDT

When IE is loading some Java my PC restarts (not all Java sites cause this!!). I am running Windows XP and have the latest version IE. Last night I tried to fix my problem myself, but I couldn't find out how to resolve this. I downloaded the latest edition of Java 2 Runtime Environment from java.com and still I have a problem. I have tried reinstalling the Java 2 Runtime Environment and this does not help. The pages I am having problems viewing (really only 1 or 2 off the top of my head) CAN be viewed by friends (who are also using XP).

I'm not sure what other information you might need. I really want to resolve this issue ASAP...

Please help!

Discussion is locked

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Re: Some java sites cause my PC to restart!! Help please!!
Sep 5, 2004 8:33PM PDT
When IE is loading some Java my PC restarts (not all Java sites cause this!!).

Then it may not be Java.

The pages I am having problems viewing (really only 1 or 2 off the top of my head) CAN be viewed by friends (who are also using XP).

Perhaps it's the site itself which has a redirection or some other abnormally which your options circumvent or etc., and is not being process appropriate -- all systems are not created equally. We cannot however examine the site(s) without directions which you didn't furnish.

PART I

1. The article [Q293513] states that IE6 does not include MVM for Java which can be installed on demand. Please also read "Relnotes.htm File".

2. "Differences Between Windows XP SP1 and Windows XP SP1a (Q813926)."

3. Different versions of the MVM for Java are offered at the (perhaps slow) "Sun Microsystems Java" site as well as a convenient Installation Check (option on the left). Be advised however this check may not be ready for primetime since it reports my system does not have it installed even though the procedural check noted in #2 above verifies that it is.

a. "A Description of the Changes to the Security Settings of the Web Content Zones in Internet Explorer 6 (Q300443)."

b. "Disabling Unsigned Applets Appears to Disable Signed Applets (Q305830)."

Note: When using MVM version 5.00.3802 and IE6, the disabling of unsigned applets also appears to disable signed applets.

c. "HOW TO: Set Java Security in IE (Q315674)."

PART II

1. The article [Q307973] suggests that users configure the actions that Windows takes when a severe error (also called a fatal system error, or Stop error) occurs. Also, please read the article, "A Description of the Safe Mode Boot Options in Windows XP (Q315222)," for accessing a system that will not boot normally.

2. The article [Q308427] states that an "event" is any significant occurrence in the system or in a program that requires users to be notified or an entry be added to one of three logs that can help identify and diagnose the source of current system problems, or help predict potential system problems.

3. The article [Q314084] describes how to gather more information about an error message using Pstat.exe, a Resource Kit utility run from the command line that gives a picture of the processes and drivers that are currently running.

4. If you identify an applicable error code, access the TechNet "Windows XP Events and Errors" page and enter either the "Source" or the "Error Code". -- the two most important items of information concerning an Event.
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Re: Some java sites cause my PC to restart!! Help please!!
Sep 6, 2004 12:37AM PDT

Okay so I read that (and all of the pages included) and I still have a problem. Some of the pages I really didn't totally understand. I did install the files from this part:

"3. Different versions of the MVM for Java are offered at the (perhaps slow) "Sun Microsystems Java" site as well as a convenient Installation Check (option on the left). Be advised however this check may not be ready for primetime since it reports my system does not have it installed even though the procedural check noted in #2 above verifies that it is."

Still my PC restarts when viewing the page. I am viewing my CBS Fantasy Football scoreboard, so you can't really access the page I'm attempting to view.

Anyways, back to the problem. From one of the pages in part two I got the idea to turn off "restart PC automatically upon system failure". So I turned that off and still my PC restarted, well not completely. It took me to a blue screen with some stuff...some of it may help resolve my issue, but I don't understand it. Here's what was on the screen that said my PC had to be restarted:

DRIVER_IQL_NOT_LESS_OR_EQUAL

Technical Information (I believe this is the title of this part??)
STOP: 0X0000001 (OxF9E4C000, 0x00000002, 0x00000001, 0xF9AF1C2A)
AN983.sys - Address F9AF1C2A base at F9AF0000, Date Stamp 3af63aa8

That's basically the only information that I think could MAYBE help resolve this. I don't know though, I really don't understand it all. Does this help understand my problem at all? My PC is still restarting..so any help would be great. Thanks!

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AN983.sys = Sound driver?
Sep 6, 2004 1:14AM PDT

Try this. Disable the onboard sound and try again.

Bob

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Re: AN983.sys = Sound driver?
Sep 6, 2004 1:33AM PDT

Sorry to sound dumb...but how?

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Re: AN983.sys = Sound driver?
Sep 6, 2004 2:23AM PDT

I don't have your machine make/model. Or manual. Try reading the motherboard manual or look in the BIOS settings.

If need be, call the machine's maker.

Bob

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Re: Some java sites cause my PC to restart!! Help please!!
Sep 6, 2004 2:30AM PDT
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Re: Some java sites cause my PC to restart!! Help please!!
Sep 6, 2004 2:58AM PDT

I'm assuming you just did a search on DRIVER_IQL_NOT_LESS_OR_EQUAL through this site (your link doesn't work). When looking through the results the CLOSEST thing was this:

http://reviews.cnet.com/5208-7591-0.html?forumID=26&threadID=31842&messageID=364587

However, my PC is only restarting when viewing this ONE java site. Everything else works. I can't see this being an issue of lack of memory seeing as I can run games (which have to take up more than this simple site) smoothly.

I'm in a jam here and I don't know how to resolve this. I know you are both are trying to help, but so far this hasn't been resolved. I think I am closer since discovering this "DRIVER_IQL_NOT_LESS_OR_EQUAL" and as Bob says, about the AN983.sys possibly being a sound driver.

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Re: Some java sites cause my PC to restart!! Help please!!
Sep 6, 2004 9:17PM PDT
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Re: Some java sites cause my PC to restart!! Help please!!
Sep 8, 2004 7:38PM PDT

Okay guys, here's the update. Today I loaded the page in Mozilla (I just got it) and guess what? The page loads perfectly. Now when I tried to load the page in IE, I still have the same problem.

Suggestions?

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How you gonna fix IE?
Sep 8, 2004 10:30PM PDT

IE is not without bugs. You can deny it, but its documented to still have issues.

You've found a browser that works. SO USE IT!

Why waste your time?

In closing, look up IEFIX.

Bob

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Re: How you gonna fix IE?
Sep 9, 2004 4:06AM PDT

After thinking about it, I am going to just stick with Mozilla Firefox. I have a quick question about it though. When I try to access a link from the "favorites" from the start menu, I get this error (http://home.comcast.net/~brianmb4/error.jpg). However the page will still open up in Mozilla. Mozilla is set to my default browser so I don't think that's the problem...

I also want to thank you and Cursorcowboy for all your help.