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General discussion

Solution Center Dialog Box

by Sgreen Nov 13, 2008 6:17AM PST

I have an HP D2430 printer that I use with my Compaq V6444US notebook when I'm away from home. Yesterday, a Dialog Box appeared with "Solution Center The feature you are trying to use is on a CD-ROM or other removeable disk that is not available. Insert the "Solution Center" disk and click OK."

Since I was not trying to "use anything", I don't know why this Dialog Box appeared. This printer is just that ... a printer only which works great. How do I keep this message from reappearing?

Thank you.

Discussion is locked

4 Posts

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Backup the machine first then

by r. proffitt Forum moderator Nov 13, 2008 7:39AM PST

Try the Microsoft Installer Cleanup Utility. Found with google.com it can delete those pesky "pending installs."

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When you say ...

by Sgreen Nov 13, 2008 9:59AM PST

"Backup the machine first", do you mean to back up all critical files to a flash drive or a disk or something else; i.e., backing up the entire pc using something like Norton Ghost, Acronis, or PC Backup?

Thank you.

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Your choice.

by r. proffitt Forum moderator Nov 13, 2008 11:12AM PST

While I have never had an issue with this tool some get squeamish over the tools warnings.

Your choice on this one.

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Thank you ...

by Sgreen Nov 13, 2008 9:38PM PST

for your responses. I had this same problem a few months ago, and no idea what caused it then either, but I'm drawing a blank about what I did to resolve it.

Thanks again for your help.

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