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General discussion

Solution: Can't play Windows Media file on preconfigured W7

Jun 9, 2011 1:21AM PDT
You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7:

Symptoms:

On a computer that is preconfigured with Windows 7, you cannot play a media file. The media file is Windows Media Digital Rights Management (DRM) protected or Zune DRM protected.

Additionally, you cannot purchase or play new Windows Media DRM protected media files and Zune DRM protected media files on this computer.

Cause:

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. Windows Media DRM and Zune DRM systems are affected by this type of Windows 7 installation.

Resolution:

To resolve this issue, you must check the functionality of Windows Media DRM and Zune DRM. If Windows Media DRM and Zune DRM do not function, use the ResetDRM tool to reset DRM systems. To do this, follow these steps:

CONTINUED: http://support.microsoft.com/kb/976590/

Discussion is locked

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Windows 7 issues
Jul 12, 2011 10:44PM PDT

i have same issue with Windows 7, i am unable to play media files.

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Please create a post about your issue and version.
Jul 13, 2011 7:38AM PDT

Those with that " Windows 7 E" version often complain like you.
Bob

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window 7 problem
Sep 14, 2011 1:29AM PDT

i have also facing this problem.....

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It's a known limitation.
Sep 14, 2011 1:31AM PDT

To get around it you learn about CODECS and you try VLC PLAYER.

Microsoft does not issue an OS that plays it all. If you must know why, just think "PATENTS."
Bob

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You might be able to fix this issue
Aug 28, 2011 11:56AM PDT

In options within windows media player,IN privacy you need uncheck download usage rights when I play or sync a file. This should remedy the problem. LOL windows is sneaky like that. If you want to improve the speed of you player, you might also might want to set your speed within media player because that is why your "porn" may be buffering lol also good for streaming content through WMP at least that what I use that option for.

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I still can not fix
Oct 7, 2011 6:28AM PDT

I still can not fix have to call the technician.

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me too
Nov 17, 2011 11:16PM PST

me too

win 7

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Good Share..!
Jan 27, 2012 1:08AM PST

<span id="result_box" class="" lang="en"><span class="hps">great <span class="hps">share <span class="hps">thank you <span class="hps">very helpful..!

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Re
Feb 14, 2012 1:46PM PST

how is this problam ?

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If it is not a problem
Feb 14, 2012 8:06PM PST

for you, then that's great.

Mark

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VLC
Feb 27, 2012 7:37AM PST

VLC is much better for media files than Windows Media Player just for the simple fact that VLC will run anything and WMP you have to search the internet for codec which will play most modern media files, but this is the internet and personal computing so it's all about convenience. VLC all the way and they just released VLC 2.0

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Why not consultation with the maintenance department
Apr 21, 2012 3:40PM PDT

My win 7 is flagship version , never have this promble .

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unidentified network windows 7
Jun 26, 2012 7:46PM PDT

Windows 7 no sound and no network. help me!
with error: unidentified network

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Seems to be
Jun 26, 2012 8:00PM PDT

a different problem to the topic discussed in this thread.

Please create your own discussion and provide full details.

Locking this one now.

Mark