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Software won't install - what's a "designated system"?

We purchased the Video Advantage ADX (can be found here: http://turtlebeach.com/site/products/videocapture/vidadx/producthome.asp). We double checked to make sure that the computer we're installing it on has all of what the manual said is needed for the card and the accompanying software to work. We followed all of the steps - so far so good - until we got to the point of installing the powerdirector (another bit of software included). That wouldn't install. It instead gave the message that it "can only be installed on a designated system".

Since all of the requirements are met (all of the ones Turtle Beach indicated for this package), we don't know what else is wrong nor what it means by "designated system". Any help would be great!

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This only works on some OSes.

In reply to: Software won't install - what's a "designated system"?

You didn't tell what OS you have.

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win2k

In reply to: This only works on some OSes.

the pc is running windows 2000. the package said it should run on 2000 or xp.

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The error message looks to be a new one.

In reply to: win2k

Time to call them and ask "what next?"

I can only think it is thinking you didn't install the hardware.

Bob

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phonics point of view?

In reply to: Software won't install - what's a "designated system"?

Not being a puter geek sorry to butt in but just wondering if this designation refers to a puter explicitly set up "designated" as a video editing machine?

I took a quick look at www.turtlebeach.com at the specs and it sounds like this might be a resource intense application. Re: resource hog? So just wondering if its referring to a computer whos system is designated to only run video editing programs?

Doing a google for "designated systems" it appears it may mean this. "A system whos sole purpose is to xxxxx fill in the blanks"

Ken

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Web site FAQ answer to Designated System

In reply to: Software won't install - what's a "designated system"?

http://turtlebeach.com/site/kb_ftp/5212008.asp

Make sure that:
* You have the PCI card installed in the PC. You will get this error if the card is not installed in the PC. You are supposed to install PowerDirector *AFTER* the PCI card is installed in the PC. The PCI card must be installed right after step 1 of the Quick Start Guide.

* Any chat programs and Antivirus software is closed before installation.

* You have the latest version of DirectX and IE. Updates on these are available from www.microsoft.com. Then install PowerDirector.

* Both Drivers are registered (without a Conflict) in the Control Panel > Device Manager > Sound Video, Game Controllers:
- Video Advantage PCI
- Video Advantage PCI Crossbar

* If you still have trouble, there might be a conflict with another video device such as a Web Camera or a TV Card in the System.
- Please uninstall any other capture hardware you may have in the system
- Reboot and install PowerDirector
- Then reinstall your other capture hardware.

Please note that Power Director must be Installed AFTER the PCI card is in the System. The Manual and Quickstart Guide refer to running the Setup.exe
which is the Driver Installation (not the Power Director installation) BEFORE installing the PCI card.

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