It's a sure bet they get this call all the time.
So, I've been having an issue at the office for a while now, and literally nothing I've tried has worked.
We have a set of software, called Lacerte (a tax program). It's separate for each year (as in for 2015, 2014, 2013, ecs) but otherwise almost identical. This program has both a network installation (on a Group Policy Shared Drive policy) and a workstation installation. Th actual software runs mostly on the local side, but uses the server side for its database, installing updates, maintaining settings, and a few other files.
My problem is that Lacerte (for all years) seems to randomly lose it's connection to the shared drive. Lengths of time seems to vary from as little as less then a minute up to around 20 minutes. This is a problem because the software will try to keep running for a minute or so before the information disappears, or freezes, which causes the work done since disconnected to be lost.
I've tested our network, and it seems to work well, as well as be up to speed. Our network hardware and software has also not been changed in a while and been active longer then we have been having these problems. Thus, I've pretty much eliminated this being the problem.
By default Windows Server will automatically sever local connections that have been inactive for a period of time (default 15). I've gone in a changed this settings via CMD (run as administrator), and later via registry edits on both the server and 2 workstations (which I was testing on). No success.
It also crossed my mind, that it maybe those files were being accessed/read by something else, and that maybe that was causing the disconnect. This would have explained the unpredictable time it takes to lose the connection. To test this I temporarily disabled our automatic files sync to a local back up, Firewall, anti-virus, and anything else I could think of that could be scanning those files. No success.
Obligatory. I already reinstalled the software many, many times.
The weird thing however, is that I have one workstation that is completely unaffected by these problems. I have a W7 machine that runs perfectly. I though my problem might be a Windows 8+ issue, but when I tested our only other W7 machine the problem persisted on it as well, as well a our only W10 machine.
And I've tried tons of other things that I can't even recall at thing point. I'm stumped, and losing my mind over this.
Any ideas? Or suggestions on what else I can try?