Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

software crash when I attempt to use

Apr 27, 2012 4:28AM PDT

Hello all,

I'm a hard of hearing program and uses a program that enables me to make calls to an interpreter and then make phone calls. it's called Video Relay Services. The software I use is P3. Everytime I attempt to make a call, the software crash. it says "P3 has quit unexpectedly..." and click here to restart. Now the error codes listed is very very long but I figure I'll list 1/4 of it if more is needed I'm more than willing to post the rest.


Process: P3 [1602]
Path: /Applications/P3.app/Contents/MacOS/P3
Identifier: us.purple.p3
Version: 2.1 SP0 (2.1.1820)
Code Type: X86 (Native)
Parent Process: launchd [85]

Date/Time: 2011-09-29 19:32:54.574 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 169926 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 8724 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: 796497EB-51BC-4255-9181-4FFA9A00B715

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...dia.FlashPlayer-10.6.plugin 0x1b25b328 unregister_ShockwaveFlash + 489048
1 com.apple.QuartzCore 0x95a8defc backing_callback(CGContext*, void*) + 77
2 com.apple.QuartzCore 0x958267b6 CABackingStoreUpdate + 2326
3 com.apple.QuartzCore 0x95825aac -[CALayer _display] + 958
4 com.apple.QuartzCore 0x9581fef1 CALayerDisplayIfNeeded + 621
5 com.apple.QuartzCore 0x9581f2bc CA::Context::commit_transaction(CA::Transaction*) + 362
6 com.apple.QuartzCore 0x9581ef04 CA::Transaction::commit() + 316
7 com.apple.CoreFoundation 0x952a0e02 __CFRunLoopDoObservers + 1186
8 com.apple.CoreFoundation 0x9525cf72 __CFRunLoopRun + 1154
9 com.apple.CoreFoundation 0x9525c3f4 CFRunLoopRunSpecific + 452
10 com.apple.CoreFoundation 0x9525c221 CFRunLoopRunInMode + 97
11 com.apple.Foundation 0x96d0174a -[NSConnection sendInvocation:internalHappy + 2587
12 com.apple.Foundation 0x96d00ba9 -[NSDistantObject forwardInvocationHappy + 411
13 com.apple.CoreFoundation 0x9529acd4 ___forwarding___ + 1108
14 com.apple.CoreFoundation 0x9529a802 _CF_forwarding_prep_0 + 50
15 com.apple.CoreFoundation 0x95299edd __invoking___ + 29
16 com.apple.CoreFoundation 0x95299e48 -[NSInvocation invoke] + 136
17 com.apple.WebCore 0x92204078 JSC::Bindings:ShockedbjcInstance::invokeObjcMethod(JSC::ExecState*, JSC::Bindings:ShockedbjcMethod*) + 1112
18 com.apple.WebCore 0x92203bfd JSC::Bindings:ShockedbjcInstance::invokeMethod(JSC::ExecState*, JSC::RuntimeMethod*) + 205
19 com.apple.WebCore 0x92203af4 JSC::callRuntimeMethod(JSC::ExecState*) + 340
20 com.apple.JavaScriptCore 0x92efa21c cti_op_call_NotJSFunction + 428
21 ??? 0xfffffffb 0 + 4294967291
22 ??? 0x38878bff 0 + 948407295

Discussion is locked

- Collapse -
Has it always done this?
Apr 27, 2012 7:54AM PDT

Just started doing this?
Worked perfectly up until today?

Did you install something after this?
Do you have the latest Flash installed?

Have your called or emailed the company?/
support@purple.us or 877-885-3172

See what they have to say about the problem

P

- Collapse -
re: has it always done this?
Apr 27, 2012 10:05AM PDT

Just started doing this?
Worked perfectly up until today?

Did you install something after this?
Do you have the latest Flash installed?

Have your called or emailed the company?/
support@purple.us or 877-885-3172

See what they have to say about the problem

P

Actually I just installed recently. I did call Purple Tech Support, great bunch of people. They made sure I was up to date on everything including the flash player as you mention. Stranger thing is, they mention that there are other mac laptops that works just fine except for mine. And they are stumped. I thought I try to see if I can help them solve this at the same time. It's been awhile but this is a great software and I would like to use it. So I thought I turn to forums and see if there's anybody who can read the codes as I posted and tell me what could be malfunctioning.

Thanks.

B