Social Apps Will Not Work on UN55C6500VF

A) I have already extensively checked every networking issue or potential problem - none exists. Not on my router, not with my ISP blocking any ports, no firewall issues - nothing - period, end of story (and I have even had separate in-house assessment of my entire network done to re-confirm this point - but it would be typical for you to blame something other than your own product, so I am not surprised with that approach...)

B) Why would I object to the unit being serviced? Once again you either did not bother to read the post or you willfully ignored it: Samsung has taken the position that my circuit board should be replaced - as I have noted multiple times, the local Samsung service technician has told me he highly doubts this would fix the issues - yes, that's a SAMSUNG service technician who admitted that, not a random TV repair-man

C) Once again you point me towards ONE of the social apps that do not function in facebook -- it is obvious that this is not simply a "facebook problem" - ALL social apps that require an associated login do not recognize that logins have been added under "settings"

D) BBC News doesn't work either -- it simply states "service unavailable" - despite multiple deletes and re-installs

Bottom line: you and your company are refusing to take any action that would actually resolve the issues - you don't want to take the unit back - you want to replace the circuit board, which will do nothing...so yes, I feel perfectly within my rights to indicate that you are NOT providing any "real answers" - you proved it again with your response.

As I said, you've proven my point - your non-answer "answer" with misdirection to non-Samsung related-issues and sending me back to deal with Samsung support after they have done nothing but waste hours of my time already to conclude with a "resolution" that is anything but (circuit board replacement) is all I needed to know and hear from you...

I'm not going to bother to continue with this useless back-and-forth since both moderators (Samsung: CNET sponsor) and you (offering a "company line") are clearly going to offer me no answers and just more deflection and endless excuses...

Samsung has clearly shown it is not willing to stand behind it's products and offer true customer support and service and I will just know in the future that this is not a manufacturer to trust at all.

thanks again for nothing.

They spend hours with you on the phone. They offered to send a tech. You refused. What more could they have done to satisfy you? What answer would you have been happy with? You don't give any indication of that.

Let's assume you replace this Samsung by a new Panasonic or LG or Sony or B&O or whatever you choose. Then what happens? I see 2 options.
1. The new TV doesn't work either with social media and BBC. You realise it wasn't the TV but something else after all (nearly impossible).
2. The new TV works perfect. So something was wrong with the old one indeed and you regret that you didn't give Samsung the opportunity to fix it (or maybe you don't mind spending the money, then it's a good solution).

It will be interesting to see which of the 2 scenarios develops.

Kees

they offered to send a tech, who said that what he would do on their behalf WOULD NOT SOLVE THE PROBLEM -- re-read that 5 times until you can comprehend the meaning of the statement.

It will be interesting to see you continue to blindly support a company with horrible support (but then again, they sponsor you....lest I forget)

What answer would please me? a) you not continuing to suck up to Samsung and b) Samsung actually REPLACING the tv

He didn't even try. He just said he doubts it would help and went away.
If I were you I would complain with Customer Service and ask them to send a more competent tech to solve the issue with the TV.

It wasn't clear from what you wrote that that "local Samsung service technician" actually was the one they sent to you. Not even on my 6th reading.

Best of luck with your issue.

Kees

ezsegal09,

Once again? This is my first response to you - at least this post.

You are correct. I did not read every post from you since December. I read posts as they arrive. Of the hundreds that I respond to every month, I can't keep track of prior conversations we may have had. I hope you weren't under the impression that I was trying to make this a dismissal - nothing in my posts suggests that. I have no idea why Apps aren't running on your TV.

There are lots of reasons why a problem might happen, and pointing you towards help is hardly a "company line". I was attempting to reach out in good will and get you to where you can get some help.

But I can see you feel mistreated, and that's obviously not our intention here. How about I have someone from service contact you directly?

If you post your transaction number, I'll see what I can do to see if we can get resolution or satisfaction in this matter.

--HDTech

Did you try logging into your SmartApps account by pressing the red "A" button on the remote?

Account management allows you to enter log-in information, and that may be the cause of some apps not working - the account credentials might be required.

Press the red "A" button on the remote, log-in and then try to launch your Apps.

If not, the offer for a transaction number still stands, and perhaps we can have someone reach out to you.

--HDTech

but I can't see that solving something like BBC News where it simply indicates "video unavailable" and then "service unavailable"...additionally -- I got too frustrated staring at those non-functioning social apps so I deleted them -- would you suggest I re-install them first, add the account credentials for each of those apps, and then try this "A" button approach or the other way around?

And I'm not sure that I follow you entirely but I will say this: I have always added the log-in credentials for each app when I have tried installing them (and they still do not work so I went through a process of deleting and re-installing a couple of times -- each time I would make sure to add the specific log-in credentials for each app and every time each app would still indicate (when I attempted to access it) "please create account log-in under settings" or something to that effect....