and company worth their salt knows that the more friction you put between your customers and what they want to accomplish the less likely they will bother and the more irritated they will become with your service.
Netflix has hooked everyone with their pay once, watch anywhere approach and this backwards move fragments the experience on some, but not all devices. They should providing the same experience on as many devices as possible. Asking for the ability to search their entire library and manage one's queue on all your Netflix devices and apps is not that huge a request. Given that 90% of their titles are only available on disc, it's especially relevant.
I'm starting think that people are complaining just for the sake of complaining. So Netflix is taking away the abiliy to add DVDs to your queue from streaming devices.
What's the problem?
You can still add DVDs from the website and if you have a streaming device then you have an internet connection. If you have an internet connection, then there's a good chance you have a computer. I don't know of too many people who have an internet connection JUST for a streaming device.
Now, if Netflix decided to just take DVDs away period, then that would be stupid. But as it is, they've just taken away a function that, quite generally, shouldn't have been there in the first place.

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