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Question

So my computer is having issues

May 1, 2018 3:28PM PDT

When I open my computer it sometimes takes forever to open the log on screen.
When it finally opens up and I log on my desktop it will either close and go back to log on screen, or will open to a black screen.
You can see the cursor arrow, and you can pull up task manager, but it takes forever to open to my desktop.
When my husband opens his desktop he has no issues.
Neither of us can use our internet explorer, but we can use google.
W can’t click on our search bar on the desktop and we can’t switch users on our desktop. We have to use task manager to do this.
Any ideas of what we can do?

Post was last edited on May 1, 2018 3:30 PM PDT

Discussion is locked

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Answer
Please give machine details...
May 1, 2018 3:36PM PDT

Such as make, model, OS etc.
Dafydd.

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Mistake
May 1, 2018 3:43PM PDT

My mistake. My husbands desktop works fine with no issues.

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I'm presuming you're on a laptop.
May 1, 2018 3:47PM PDT

Machine details please. Have you tried a different browser? Firefox, Chrome?
Dafydd.

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Laptop
May 1, 2018 4:03PM PDT

Thanks for responding.
ASUS is the brand of computer
Windows 10
Intel processor
64bit
Yes. On my laptop. And Google opens fine.

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Reply
May 1, 2018 3:46PM PDT

ASUS computer
Windows 10
Intel processor 64bit