SmartTV consists of bugs

Did they ever resolve your problem? Same thing is happening to me. I purchased a Tab 2 several weeks ago and set up an account on Samsung. In order to download apps from Samsung, I had to go through the account. The account worked for a while, then it suddenly stopped working last night - it kept saying my password was incorrect.

Thinking somehow I forgotten it, I tried going to Samsung support to reset it. But, I'm getting the same thing you got - from both the "Get Email" and the "Get Password", it says "No matching information". Yet, when I tried using my email to sign up again from that same support site (one that requires the birthdate), it says the email is already in use.

I finally found a link to a live chat with Samsung support, and the person was useless. He said they couldn't look up my email and wouldn't explain what he meant by that. Then all he could tell me was to create a new account and disassociate my Tab 2 from the old account. But, I told him that when I do that, it gives me a warning that it will delete all data associated with the account! So, not a good solution, especially if this happens again, and Samsung still can't explain why my account suddenly goes haywire!

The Samsung guy said he doesn't what was wrong with my old account, just to create a new one, which would get rid of my data. However, since he didn't know what went wrong, he couldn't guarantee me that the same thing won't happen with the new account. And this time, I might have critical data I will lose if I have to again delete an account and create a new one!

The servers appear to be less than reliable.

But let me diverge a moment here. If folk are going to the cloud they better be ready for rain. Here's a name you may recognize talking about cloud and such -> http://news.cnet.com/8301-17852_3-57486930-71/woz-the-cloud-is-a-nightmare/

It you are relinquishing control of your "critical data" to other folk, you will have a nightmare.
Bob

I would prefer not to be on the cloud specifically because of these problems that the vendors have. However, it does not look like I can get to some of the Tab 2 functionality without having an account. If you or someone can point me to how to avoid using the account and therefore not put my data up there, I would gladly do that!

Why? Where I work we are working on apps. Not one device forces us to put stuff on the cloud with no means of making local copies or backup. This may change with time and frankly if your data is out of your control it's time to make some hard decisions.

I wish I could sit with folk on this subject and the devices to show how we get our contacts and more backed up but for now I'll have to hope you and Samsung find a way.

HOWEVER if this was not bought from Samsung but is a cell phone then you get to deal with that other company.

-> So far, the Android tablet I've used from Samsung (not the phone!) is not forcing all data to the cloud. I can sync to the cloud but still can get a local copy on my PC.

Again, this is an old thread and this discussion can't be done properly here. I'd start a new discussion with your issues and concerns as well as the all important tracking numbers from your call to Samsung.
Bob