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Windows Legacy OS forum

General discussion

SmartIssue Messages

by dlycan / June 9, 2004 12:39 AM PDT

I have recently started to receive SmartIssue messages such as "Input past end of file. Src: Microsoft VB Script runtime error, Line:13 error:0Scode:800a003e". Does anyone know what this means and what program generates it? I have installed the latest Windows XP and Explorer Updates, but think it might be from a cookie embedded by some on-line site.

Discussion is locked
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Re:SmartIssue Messages
by R. Proffitt Forum moderator / June 9, 2004 1:00 AM PDT
In reply to: SmartIssue Messages
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''Why'' -- it's not WinXP
by Cursorcowboy / June 9, 2004 2:01 AM PDT
In reply to: SmartIssue Messages
Seen usually in the log created using, "Hijack This" - #1 or "Hijack This" - #2 (pick either that work)

DPF: {01111E00-3E00-11D2-8470-0060089874ED} (Support.com SmartIssue) - http://support.charter.com/sdccommo...oad/tgctlsi.cab

SupportSoft's ActiveTriggers feature is analogous to what happens when a customer is wandering about in a retail setting and then is approached by a sales clerk asking if he or she needs help. Similarly, online representatives now can approach Web-browsing customers or employees and ask whether they need assistance.

According to SupportSoft, better service can be provided by allowing technical-support representatives to provide diagnoses and resolve users' computing problems over the telephone, even when they are offline. It does this using SupportSoft's patented SmartIssue technology, which is also used in some of the company's other products which runs in the background and collects precise, detailed information about a user's computer problems, then displays a code on the screen. The user then can phone the technical service center. Rather than requiring the user to spend precious time laboriously working his or her way through the system, the code helps the service representative quickly determine whether he can help the user or whether he should pass the user to another representative who is better equipped to handle that particular issue.

SmartIssue? Technology - Automated, Real-Time Personalized Data Collection:

When a user has a problem or question, SmartIssue technology automatically collects personalized information about the user, the system and the problem. Based on real-time analysis of this information, SmartIssue technology automatically and intelligently connects users to the support tools, personnel and communication channels that best address the support issue. By leveraging Internet technologies and a unified, transactional metadata layer, SmartIssue technology is able to transparently connect any user to any support provider.

SmartIssue technology also ensures that any support professional at any step of the process will have access to up-to-date, pertinent and unique information about the issue. The information is automatically recorded into an XML template, where it is dynamically updated at every step within the support transaction, creating a full history of that issue for easier escalation, analysis, and logging.

SmartIssue technology is standards compliant - designed to be compatible with Microsoft's Support Automation framework as defined in its PCHealth initiative. Also, the information included within SmartIssue technology is easily integrated into various systems or databases because it is generated with open Internet technology standards

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