Question

SmartHub Won't Download Terms and Conditions

Aug 13, 2015 12:17AM PDT

I just purchased UN55JS8500 and for some reason when I try to do my initial set up of the SmartHub it won't download the terms and conditions and take me on to the next step. It says it is connected to the router and has internet connection, but I've let it sit for 30+ mins and it just continues to attempt the downloading process. I've done a speed test for my internet and it seems fine. I've never had any issues connecting equipment wirelessly. Any thoughts would be greatly appreciated.

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Comments
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Thank you so much!!
Jun 23, 2020 6:13PM PDT

This worked for us! We got a brand new tv from US and it couldn't work here in Japan. We tried this method plus Connectify2020 as mentioned in previous comment and it worked! We got past the terms and conditions! Now SmartHub is working! Thank you very much!

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Works now
Jun 23, 2020 6:13PM PDT

This worked for us! We got a brand new tv from US and it couldn't work here in Japan. We tried this method plus Connectify2020 as mentioned in previous comment and it worked! We got past the terms and conditions! Now SmartHub is working! Thank you very much!

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It works!
Jun 23, 2020 6:14PM PDT

Followed above advice and we got our SmartHub working now! Thank you so much!

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It works
Jun 23, 2020 6:14PM PDT

Followed above advice and we got our SmartHub working now! Thank you so much!

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Thank you :)
Jun 23, 2020 6:11PM PDT

This worked for us! We got a brand new tv from US and it couldn't work here in Japan. We tried this method plus Connectify2020 as mentioned in previous comment and it worked! We got past the terms and conditions! Now SmartHub is working! Thank you very much! ❤️

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Thank you :)
Jun 23, 2020 6:12PM PDT

This worked for us! We got a brand new tv from US and it couldn't work here in Japan. We tried this method plus Connectify2020 as mentioned in previous comment and it worked! We got past the terms and conditions! Now SmartHub is working! Thank you very much! ❤️

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Thank you :)
Jun 23, 2020 6:12PM PDT

This worked for us! We got a brand new tv from US and it couldn't work here in Japan. We tried this method plus Connectify2020 as mentioned in previous comment and it worked! We got past the terms and conditions! Now SmartHub is working! Thank you very much!

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Answer
ALWAYS CALL THESE IN.
Aug 13, 2015 9:07AM PDT

A friend bought a Samsung device and it was unusable for 3 days because Samsung's registration service was down. They ended up calling Samsung to learn this service was down but it was a rude choice by Samsung because why would they lock you out of using a tablet if their service was down?

They returned the tablet.

During your call they usually have you check firmware versions, try another DNS and if on WiFi get wired for a test run.

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RE: SmartHub Won't Download Terms and Conditions
Apr 13, 2020 9:49PM PDT

qn49q60rafxza (Q60r)
Just resolved this. Do a factory reset on the TV. Set up the TV using the Samsung Smart Things app.

I have tried all the other troubleshooting steps to no avail. Initially, I did not use the app when I first set up my TV, I didn't want to have to use yet another app on my phone.

Stupid to have to do so, but hey, IOT and all that jazz.

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Help with app
Apr 26, 2020 11:42PM PDT

Hi. Please can you tell me more info as to how you had setup your tv with the app. Thanks

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Terms and conditions - server under maintenance .
Apr 27, 2020 1:36PM PDT

Haven’t solved the error yet, but I did see the “factory reset“ option under “General”. I’ve done that and now I’m given the option to use the app “Smart Things” to set up. I’ve downloaded it from the App Store as I’m a Mac. After reading the terms and conditions of the app, I’ve come to the conclusion this is an info grab.
I skipped the app and worked through the set up just fine. Downloaded T&C’s without issue.

Good luck!!!

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Answer
Re: Terms & Conditions.
Aug 13, 2015 9:54AM PDT

Hello,

I'm sorry to hear about the trouble you're having with the unit. It may require a firmware update. Are you completely through the initial set up of the television? If so, just go to Menu>Support>Software update to check for new updates. If this is the initial set up you may have to unplug the router so that it skips past this portion of the set up, and reconnect to perform the update.

Please let me know if you have any other questions.

Regards,
HD Tech

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Any other solutions?
Jan 28, 2016 11:00AM PST

I've had my Samsung smart TV for 2 months now and never got past the smart hub terms and conditions page. Internet works fine, tried wired and wireless, tried manual DNS, tried resetting. When I had a Sony smart TV it just worked instantly, this one had been awful.

Is there any actual solution as I'm really tired of trying things that don't work now. I've left the terms and condition page downloading for hours now.

Thanks

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Always call those failures in.
Jan 28, 2016 11:07AM PST

If Samsung can't resolve it, either on the phone or a service call, then you have a defective TV and need to get a refund. It may be tough at 2 months but keep at it.

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SAME PROBLEM HERE IN GUAM
Feb 10, 2016 4:13AM PST

All 2015 Samsung Smart TVs being sold at Navy and Air Force bases here in Guam have this issue. Samsung is blaming the ISPs here on island. Just hoping for a refund now.

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Re: Guam
Feb 10, 2016 4:47AM PST

Are you really saying that the sales assistants in the shop don't know that what they sell doesn't work? What a bad shops you have at that navy and air force bases!

Kees

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These "smart" TVs are regionalized.
Feb 10, 2016 2:03PM PST

So many of the smart TV features blow up as you move across borders.

There is a recurring issue with ISPs so Samsung is right to point at them. Did they try the old 8.8.8.8? And my recurring advice is to get a "TV." Add streaming with a Roku or PC.

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Tried using different DNS
Feb 11, 2016 11:46AM PST

You're right. These TVs are made for North America and unfortunately, Guam is a US territory geographically located in Asia. But really, Samsung should be able to fix this kind of issue. It might just be a matter of releasing a software update for JU series...

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Sounds like a legal issue not a tech issue.
Feb 11, 2016 12:18PM PST

Did you change the region to USA and try?

It would take paragraphs to dive in the legal issues. So I won't.

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Cannot change region
Mar 13, 2016 7:09PM PDT

We can't change the region to USA without downloading Terms and Conditions and that's where we're getting stuck at.

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The same issue
Sep 15, 2016 9:12AM PDT

I face the same problem. I bought my Samsung smart tv in Portugal, crossed the borther to Cape Verde Island, West Africa, and can not download terms and conditions page. So, have you solved this issue? Best.

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Back to Samsung.
Sep 15, 2016 10:02AM PDT

Their code and only they can tell you how to fix it (well, maybe there's a hack but for this round it's you and Samsung.)

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conseguiu?
Mar 16, 2017 5:50AM PDT

Olá, sou da Praia e também tenho o mesmo problema com o meu smarttv samsung. Conseguiu resolver?
segundo já pesquisei, tem a ver com a velocidade de internet banda larga. Creio que exigem um minimo de 20 mbps.

Hi, I'm from Praia and I also have the same problem with my samsung smarttv. Managed to solve?
As I have researched, has to do with the speed of broadband internet. I believe they require a minimum of 20 mbps.

Post was last edited on March 16, 2017 6:36 AM PDT

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Cabo Verde
Jun 9, 2018 5:17PM PDT

Estou com o mesmo problema em Cabo Verde, mas no meu caso comprei a UHD SMART TV Series 6 aqui na cidade da Praia. Você conseguiu encontrar solução?

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Google says.
Jun 9, 2018 6:04PM PDT

"I have the same problem in Cape Verde, but in my case I bought the UHD SMART TV Series 6 here in the city of Praia. Were you able to find a solution?"

Samsung has to answer if it's possible to change regions.

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Samsung TV
Feb 23, 2017 7:52PM PST

It's not a smart TV after all. Same problems here in Japan. AAFES should refund all TV samsung purchase and penalize the company and not sell their products anymore!!! Had the TV since January and still not working.

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Fixed for me
Dec 8, 2017 4:56PM PST

So I know this is an old post but it might help some of you on the island of Guam or wherever else your from. When your stuck in the terms and conditions screen when your in the start up for the smart hub, press mute vol+ ch+ mute. It should bring up the region menu. For Guam users select United States of America. For others choose whatever region you’re from.

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This works
Nov 22, 2018 9:20PM PST

Gracias. This worked on a Samsung UN43NU6900. Purchased from Big Navy. Hope others can find useful.

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How
Nov 22, 2018 10:17PM PST

Just got mine. Stuck on terms and conditions. I'm on saipan. What did you do to get past that?

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In saipan too
Dec 16, 2018 5:42AM PST

Did u return your tv? If u did, maybe I bought the one u returned? Lol I’m also stuck on the terms and conditions page

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