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Smarthub Amazon app problems

by stevedorenj / July 14, 2014 2:04 AM PDT

The Smarthub Amazon Instant Video app on our UN65F8000 TV has continuing problems. Basically, the app can take many tries before it gets started to the point where we can select something to watch. Typically says "Loading Amazon Instant Video...", then goes to a gray screen with a rotating yellow circle, then goes back to the Smarthub icon screen and we start over. If/ when it does start, and we start a video selection, either the sound will stop at some point wile the video continues, or both sound & video completely freeze. Usually backing up 5 seconds or so & continuing play will restart it. It's common for this to happen 4-5 times during a 50-minute TV episode. (specifically, The Sopranos)

I spent 2 sessions on the phone last Thursday/Friday with Samsung remote management, and eventually reached the point where they said there is nothing further they can do, and any further problems would have to be addressed by the app developers, whoever they might be.

I tend to agree with the Samsung remote techs, as a all other Smarthub apps work as they should. No problems initializing, no interruptions during viewing.

I'm just wondering if others have experienced this, and who/what, if anything, fixed it for you.

For now, I'm reconnecting a Roku box in order to watch Amazon video. (which works without any problems at all)

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Nod here.
by R. Proffitt Forum moderator / July 14, 2014 2:07 AM PDT

Since Amazon wrote that app what does Amazon say?

Tipping my hand here that I have the Amazin Amazon FireTV here.
Bob

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Waiting to hear from Amazon
by stevedorenj / July 14, 2014 2:32 AM PDT
In reply to: Nod here.

Just emailed them minutes ago. I'll post again when I have their response.

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