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Question

Smart tv won't update firmware

Jan 24, 2015 10:41AM PST

I have a new tv model no UA65HU8500WXXY. for the last week I have been getting a message on the top of the screen that there is new firmware available. I elect to go ahead and install it. The tv starts to install then nothing happens for a while then it turns off and on again. checking the installed firmware shows that it has not updated, and the update messages keep on coming. The wired internet connection is in order. Could the problem be in the update app? I have also lost the web browser which used to be on the app page. Any ideas please

Bill Hanley

Discussion is locked

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Answer
Yes.
Jan 24, 2015 11:48PM PST

When this happens, call it in so they know to get it fixed.
Bob

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Smart tv won't update firmware
Jan 25, 2015 2:54PM PST

Tried again and it worked ok. Thanks