Samsung forum

Question

Smart TV Samsung

by MaryNatalka / October 11, 2015 10:06 AM PDT

Today I am having a problem being connected to broadband to get I player etc. Plusnet states I am connected. Is there a Samsung network problem.

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All Answers

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Answer
So far they rarely post status on the web.
by R. Proffitt Forum moderator / October 11, 2015 10:11 AM PDT
In reply to: Smart TV Samsung

Always call it in, in your country. Try Samsung.com to find the local numbers.

Your post is not clear to me. That error sounds like the old DNS issue but some models lost apps. Be sure to ask Samsung and iPlayer if it's good to go.

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Reply after phoning Samsung
by MaryNatalka / October 12, 2015 3:58 AM PDT

They have upgraded the dongle so will send out a new one. I do not understand why when the system stopped working the message came up contact your network provider, when the broadband was working fine.

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Re: message
by Kees_B Forum moderator / October 12, 2015 4:09 AM PDT

The program inside the TV can't determine the exact cause. Of course, a Samsung programmer finds it more likely that it is a network problem than a problem with their own dongle. And maybe it's a more common cause indeed.

You wouldn't like a message that would list all possible issues, iike 'check if your router is turned on' and 'check if the wireless on your router is switched on' and so on.

Kees

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