Hi Coooper1990,

Thanks for your message! But just so you know, I support US products and customers. And from what I can tell, this model is for the UK. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/consumer/tv-audio-video/television/led-tv/UE32EH5300KXXU-support

For a US model this would be the type of issue that requires service.

Hope this helps you!

HD Tech