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Question

SMART TV "Network Interference Occurred.Try Again Later."

by Jun 23, 2011 1:02AM PDT

I recently bought a D6530 SMART LED TV and I often have
difficulties gaining access to the Samsung Apps to download new Apps or use
already downloaded and installed ones.

When
I click a Samsung Apps button, I often receive the message "Network
Interference Occurred. Try Again
Later". The same applies when I
attempt to access other Apps such as BBC iPlayer.

I have been successful on occasions and used google maps, BBC iPlayer and the 3D
video clips but often appear to be locked out.

I have connected both wired and wirelessly but it makes no difference. I have
also re-started my router several times.

I experience the same difficulties if all other devices on the network are switched
off.

I have switched off the TV, switched it back on again and waited a few minutes
before re-attempting access to the Smart Hub to allow connection to complete
but to no avail.

The TV is apparently not always remembering my wireless encryption code and I
have to re-enter it sometimes to access the Internet. However, sometimes I am
asked to enter the code, decide not to do so, watch TV for a while, attempt to
go back onto the Hub and am successful without entering the code suggesting
that the TV had stored the code after all.

Per TV Contact Us screen:
Model Code - UE46D6500
Model - UE46D6530WKXXU
Serial Number - Z8HM3SQB400969T
Software Version - T-GASDEUC-1010.1
My ISP - BTInternet.com
Router - BT HomeHub v 2.0

Could anyone please advise of a solution to my problem or Samsung please let me know when you expect to be able to release a fix for my
difficulties.

PS - I assume that the Internet site that the TV attempts to connect to is not
being overwhelmed with access attempts resulting in the unavailability of the
Hub Apps!

Discussion is locked

91 - 120 of 96 Posts
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Answer
work around for network interference occurred message
by Oct 10, 2014 2:29AM PDT

I too am having this message appear (started about a week ago).
When I enter internet on the remote the internet apps screen comes up and within a couple of seconds the error message appears and when clicking okay it puts me back onto cable tv. I've found that if I am quick and select netflix netflix will start. Similiarly if I can quickly move to any other internet app and select it... it will work. This kind of indicates that the system is first trying to connect to a samsung server/site etc. and fails consistently. The workaround only works on the few icons that are close enough and/or in a straight time and thus can be selected quickly and before the time out message appears.

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Give this man a cookie!
by samsungprob Oct 10, 2014 4:40AM PDT

This did indeed work!(as a temporary workaround, I hope). I really don't want to be racing to my netflix icon each time I use it. The good news is, the Smart Hub seems to not freak out afterwards, so you can exit the app and not play drag race with your TV afterwards. I even power cycled my TV and it seemed to work. So now, I'm wondering if there's some sort of reset period.

On Tuesday, when I reset my router to troubleshoot, I must have accidentally used this technique to get it working, and it worked for a few hours and I turned off the tv. I went to turn it on a few hours later only to have the problem recur. That was around 6 or 7 PM ET. This line of thought may be stretching the thought process out too much, but at least I have use (with a bit of irritation) of Netflix again.

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additional work around stuff... next steps.....
by lloydl2 Oct 10, 2014 9:08AM PDT

okay glad it worked for you.. .here's my continuing saga. I reset my tv by holding exit on the remote for 10 secs. When the tv comes back on you have to reset everything up again including all of your smart tv apps... with all the logons etc... This fixed part of the problem in that I no longer get the message when entering the internet and can select netflix or yahoo etc. and they work flawlessly. However, I am still experiencing the problem when trying to enter the samsung apps (so I can select additional ones and set them up).. I either get the message or go into a load hang and it just sits there or eventually the message comes up or it just goes back to regular tv.. Most of the time the message comes up but now it doesn't take me out of the internet and back to regular tv. I've reported this to samsung on live chat and they say it is a known problem and they are working on it...

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Another Workaround
by Goodelectric Oct 10, 2014 5:01PM PDT

I too have recently started having this problem with my TV after about 4 years with no trouble, it just started a few days ago with this "Network interference occurred. Try again later." I was able to come up with a workaround for now, at least until Samsung can get this problem fixed.

If I unplug the network cable from my TV, ( either at the TV or at the Router ) , then push the internet button on my remote ( open the app screen ) , then wait about 30 seconds ( as soon as I can navigate around to the different apps ) , then I plug the network cable back in , then I am able to go through my apps without any problems. The only downside is that you have to do this every time you go to the app screen.

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This is the best temporary workaround so far.
by ericmons Oct 11, 2014 7:05AM PDT

Thanks Goodelectric, none of the other "fixes" were working for us...

I have the UN55C8000XF.
I bought it in February of 2011, and on the back it says that it was manufactured in December, 2010.
The tv is hard-wired with an ethernet cable.
I haven't had any problems for the past (almost) 4 years, and all of the sudden, since October 07, 2014, we have been getting the same error when clicking on the "Internet at TV" button: "Network interference occurred. Please try again later."

If we unplug the ethernet cable from the tv, then click the "Internet at TV" button, and then plug the ethernet cable back into the tv, we are able to access the internet apps.

I hope Samsung figures this out and posts a fix, because when I try to update the firmware, it says that I have the latest and greatest.

Thanks for the temporary fix!

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Realy Samsung?
by nomoresamsung4me Oct 12, 2014 4:50AM PDT

I have 2 C7100 series from 2010 and noticed this issue on 10-6-14, called samtech and they knew it was on their end.
The above mentioned fix works but at least on my model the rj45 dongle is not long enough to make it easy.
Samsung stated that they will be issuing a software update but why can't they issue a temporary update which excludes the bit of code searching their servers first?
Then issue the debugged version later?

I pay for services that were not available during this debacle, in fact I have laid out $135.00 purchasing a separate video streaming device and a network switch to be able to easily disconnect the network cable from my TV.

While I understand that these things happen the length of time to resolve it seems extreme. I wonder if they are making our 4 -5 year old models obsolete?

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