You may have to manually select the internet service location where smart hub will connect to. In other words the TV has no idea what to tell the Samsung servers.
Enter the Smart Hub and using the TV remote press FFWD 289 REW. Then scroll down to select your country.
Best of luck
Nothing in the smart hub that requires a connection will work. Web Browser gives "ERROR_EXE_001" message. Everything else just says it is loading and never loads anything.
Purchased 8/18. Connected 20Mbps ethernet connection which works for all other devices, including two Samsung phones and a Samsung laptop. The connection worked for installing the firmware updates to the television. And the Allshare features work between the other devices and the telivision.
I have no firewall on the modem or router.
Network Status section shows connected with a valid IP address, valid mac, valid gateway. I have tried DNS 18.104.22.168 as well as an auto-assigned DNS. I have done a smart hub reset. I have power-cycled. I have verified with Samsung's tech support that I have the most recent firmware.
Samsung's tech support first told me the servers were probably just down for a quick maintenance. Then they told me to allow 2-3 days for the issue to resolve itself. When that failed, I was told to wait 2-3 days while the issue was escalated.
I am extremely frustrated. I have tried everything short of returning the television and buying an LG. The issue itself is annoying but the lack of support is incredible and the exact opposite of what I would expect from a company I've given so much of my money to. A quick web search reveals it is a common issue - yet Samsung acts like they've never heard of it, and their television's interface says to call the internet provider for ANY issues connecting, once the television has a connection. As thought that is the ONLY possibility. As though the Samsung firmware, software, and their servers they require you to connect through are immune to faults and could not possibly contribute to an issue - nope, it's the cable company; call them.
Does anybody have anything else they can recommend before a throw up a warning video and just return the television and call it a lesson learned?