Samsung forum



by ROBBOTOO / September 20, 2011 9:43 PM PDT

We recently purchased the 40" Smart 3D TV which came with the Smart Touch Remote above as part of the deal. The manual which came with the remote is absolutely rubbish and there is no online support from Samsung for this product at all, in fact it doesn't even recognise the Product Number.

The problem we have is despite the telly being all set up and "most" of the remote, we can't get the remote itself to show any of the Smart Hub Applications.

Have downloaded the Samsung App to an ipod and the Applications are showing for the Smart Hub on that (so it's not a problem with the telly itself), but no Applications at all shows on the Smart Touch remote.

We have seen the remote in action in places like Currys and Comet, and on theirs the remote has a "moving world" (only way to describe it) on the home screen, Ours doesn't show that either. Any ideas?

The remote works for other things, like we've set it up to work our SKY+, Home Theatre system etc, so it's not like we are "thick" or anything, but this problem with it not showing or allow us to get into Applications at all has us totally flumaxed!

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All Answers

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by csys1 / October 5, 2011 8:40 PM PDT

Although you received the remote as part of the bundle are you 100% sure it is designed to work seamlessly with your tV. Your TV needs to be a 7000 or 8000 series chassis.

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SMART TOUCH REMOTE RMC30D1P2 does not connect with Smart TV
by rv_cisneros / October 21, 2011 3:19 AM PDT

I also have problems with this device. I received it as a part of buying a Samsung Smart TV series 8000 (UE46D8000).
The problem I have is that it does not connect to the TV.
We have a wireless internet connection for both the TV and the Smart Touch.
We follow the instructions from the instructions manual and we can turn the TV on and off, but it does nothing else.
We successfully "connected" the TV, since we can "see" the remote control on the touch remote, with the exception of the source buttom which does not work.
We cannot connect the "dual TV" option either. When connecting (and after holding the touch remote 25 cm near the Samsung tv), it asks you to "press Allow" on the TV, but no such question comes from the TV at all.
Does anyone know how to get the "source" working and how to get "dual TV"?

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by ROBBOTOO / October 23, 2011 6:38 PM PDT

Hiya. Have you turned the Media settings to "On" on your TV under the Allshare Settings?. If not, go into the Menu settings on your TV, and then "Network" and then "Allshare Settings". Turn the Media setting to "On". Then set your Smart Touch Remote up while still in the Allshare Settings menu on your TV. It should then come up with "Allow" on your TV, which should then set the remote up properly.

I have to say though that we never got anything more from our Smart Touch remote than the facility to use it as a remote and watch Dual TV. The sound was so quiet on the Smart Touch remote anyway, that if you took it into the kitchen you couldn't hear it anyway if you were doing anything else. Never got the Smart Hub Apps to come up on the remote and it certainly didn't do anything like they showed us on the version in the shop.In fact the shop we brought it from said you would never be able to download new apps to it either (even if you could get that part of the remote working)! Luckily for us the store we brought our TV from (as our remote came with a deal with the TV as well), swapped it for the new Samsung Galaxy 5 (S wifi), which is the new deal now and it is fantastic! Downloaded the Samsung Remote App to that and we now have dual TV on that all the Smart Hub apps plus any more we want to download, and we can use it as a remote with the TV, it has GPS facility, plus the facility to download music and videos! Very happy with this product,

I hope your Smart Touch remote proves more successful than ours ever was!

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(NT) thanks, but didn't work
by rv_cisneros / October 25, 2011 8:18 AM PDT
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by Zeb732 / October 24, 2011 5:16 AM PDT

I had the same problem not connecting, You have to go to settings on your smart touch handset then into Initialisation it tells you your settings will be deleted and factory settings restored do this and it will ask you to link up to your tv, you then have to enter when prompted on your tv to accept new remote, and that should be that, Zeb......

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nope, it didn't work either. thank you anyway
by rv_cisneros / October 25, 2011 8:19 AM PDT

It didn't work either!

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by ROBBOTOO / October 25, 2011 6:16 PM PDT
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