Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Smart remote

Feb 27, 2016 11:59AM PST

Why can't I pair my smart remote with my 55" uhd curved Samsung tv .
This is the third one I've had and this one is brand new.

Discussion is locked

- Collapse -
Answer
you provided absolutely no information
Feb 27, 2016 12:02PM PST

full model of smart remote and tv??? how are you trying to pair? what is happening when you try to pair?

- Collapse -
Pairing remote
Feb 27, 2016 12:55PM PST

The model number for the tv is ue55hu7100u
The model number for remote is rmctpj1ap2
To pair it it says to press the return/exit button and the extra button together for 5 seconds.
When I do this I get a little box in left bottom of screen with bluetooth sign with green dots from each side then goes to a red X through it and pic of keyboard with little bubble with word pair

- Collapse -
could not find anything
Feb 28, 2016 5:07PM PST

I spent some time trying to find more info about the remote. Could not find anything other than discontinue, no longer available and other similar statements. Makes me wonder if it is even compatible with your tv.