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Smart remote

Why can't I pair my smart remote with my 55" uhd curved Samsung tv .
This is the third one I've had and this one is brand new.

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All Answers

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you provided absolutely no information

In reply to: Smart remote

full model of smart remote and tv??? how are you trying to pair? what is happening when you try to pair?

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Pairing remote

In reply to: you provided absolutely no information

The model number for the tv is ue55hu7100u
The model number for remote is rmctpj1ap2
To pair it it says to press the return/exit button and the extra button together for 5 seconds.
When I do this I get a little box in left bottom of screen with bluetooth sign with green dots from each side then goes to a red X through it and pic of keyboard with little bubble with word pair

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could not find anything

In reply to: Pairing remote

I spent some time trying to find more info about the remote. Could not find anything other than discontinue, no longer available and other similar statements. Makes me wonder if it is even compatible with your tv.

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