Sorry but the help here seems to be USA only and the PVR in the TV is not in this country. Also, recording in HD in the USA is nothing but troubles so be sure to take this up with your support in your country. I think this is a UK model so try the Samsung UK support next.
A couple of issues with my Smart PVR.
Firstly, HD channels cut out after a few mins... come back on... then cut out again, repeatedly. What could be causing this?
Secondly, I read on the web that itvplayer and bbcsport apps should now be available to download from the app store but can't find them.
If it's a software issue, I've tried to download latest version, and it tells me I already have the latest upgrade.
Model Number: BD-DT7800 Samsung Smart PVR FreeviewHD
Software Version: 2012/05/24_001007
All help/advice gratefully received!