Phones forum

General discussion

Smart phone not recognised by activesync

by adamsjason / October 17, 2007 7:28 AM PDT

I've an Orange SPV M3100 which has synched fine until this evening. Now its
not detected at all. I've shutdown and restarted my pc twice and the same
with the smart phoen. I've uninstalled Activesync (v4.5) and reinstalled it
but its still not detected - all the settings are the same as they were
yesterday - the cable seems ok as the phone is charging when connected to my
pc (Win XP Pro SP2)

Any thoughts

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The clue to me is "XP Pro..."
by R. Proffitt Forum moderator / October 17, 2007 8:35 AM PDT

That's usually on a home built machine so tell us if you tried installing the motherboard driver package.

Bob

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Don't understand
by adamsjason / October 17, 2007 5:42 PM PDT

Bob,

Sorry I don't understand your reply?

Tom

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That's another good clue.
by R. Proffitt Forum moderator / October 18, 2007 1:58 AM PDT
In reply to: Don't understand

Talk to the person that installed XP Pro and ask them to check their work in regards to the driver I noted.

Bob

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Driver name
by adamsjason / October 18, 2007 4:47 AM PDT

If the driver wasn't bundled with activesync 4.5 probably not - do you happen to know the driver's name please?

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It's called...
by R. Proffitt Forum moderator / October 18, 2007 6:11 AM PDT
In reply to: Driver name

The motherboard driver package.

This is specific to each PC motherboard so until you share make, model, etc I can only supply the name of it.

Bob

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HP Pavilion a1029.uk Desktop PC
by adamsjason / October 18, 2007 6:53 AM PDT
In reply to: It's called...

That's what it called

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Link about that model and the driver I'd try.
by R. Proffitt Forum moderator / October 18, 2007 8:21 AM PDT
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No change
by adamsjason / October 19, 2007 2:50 AM PDT

Installed the file - still not detected.

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Tell me exactly how you installed it.
by R. Proffitt Forum moderator / October 19, 2007 3:05 AM PDT
In reply to: No change

If you didn't know of the motherboard drivers it's likely you could have not installed it. Also you need to check that the BIOS has all the USB ports enabled and finally use the USB port on the rear of the machine...

Reinstall ActiveSync after the USB because... ActiveSync may not be configured to use USB. I haven't read in your posts you checked it's settings.

Bob

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OK
by adamsjason / October 19, 2007 3:51 AM PDT

Followed the link, read the instructions downloaded the exe file. Ran the exe file and followd the instructions, after reboot tried the phone still the same.
To the same usb port i then attached my pda sync cable and synched 1st time with activesync.

I went into bios and usb's are enabled, The usb port i usually use is at the front of the machine but as you suggested i tried a port at the rear.
No difference.

So unless i've missed something it points as the phone has a problem?

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Something I need you to expand on...
by R. Proffitt Forum moderator / October 19, 2007 3:58 AM PDT
In reply to: OK

"To the same usb port i then attached my pda sync cable and synched 1st time with activesync."

So you did get a sync?

Bob

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eh yes
by adamsjason / October 19, 2007 5:55 AM PDT

I have a pda (old one) and have a smart phone from work - the pda connects to the pc, via a cradle, into a different usb port - as i said i disconnected the pda cradle from its normal port and tried it in a front port - no problem. Tried the phone into the usb port thats normally used by the pda no detection - you answered my other pda posting last night - Activesync Conflict

http://forums.cnet.com/5208-6140_102-0.html?forumID=57&threadID=268352&messageID=2608982

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Time to check your Orange settings.
by R. Proffitt Forum moderator / October 19, 2007 6:09 AM PDT

ActiveSync on the device can have options to sync via bluetooth, usb or some devices "serial." If this is set wrong your issue will occur.

Your last post shared details that would have me skip looking for motherboard drivers. In the future try to share such detail in your first post to save some trips through areas I know have helped but don't apply.

If the settings are right and if I see the picture proper then the USB cable or port on the phone has died.

Bob

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that'll be the phone
by adamsjason / October 19, 2007 6:29 AM PDT

I tried a different cable - no difference - oh joy of joy

Thanks anyway

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