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Resolved Question

SMART HUB won't update on ES5500

Apr 8, 2013 8:01PM PDT

A couple of weeks ago most of my apps disappeared from Smarthub
Since then whenever I have entered Smarthub it has prompted an update but then has frozen before any of the apps have actually appeared on the screen. Any idea what this is? Network seems to be working as the Apps which are there (eg the I players) are working

Discussion is locked

JoeStavi has chosen the best answer to their question. View answer
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Clarification Request
Not so fast!
Oct 7, 2015 8:44AM PDT

I have a Samsung UN55ES7500 bought back in 2012. I repeatedly get "Starting" on the screen when I press the SmartHub button on the remote that hangs. Turning off the TV and back on and then pressing the SmartHub button results in SmartHub downloading all over again and installing. Sometimes it installs successfully and sometimes it does not, forcing me to repeat turning off and back on several times.before it successfully installs and works for a day or two before failing again as described above. This has been going on for years. Samsung support suggested a factory reset which worked for a week or two before failing again. Obviously, this TV has problems with hardware, memory, or something that corrupts the SmartHub application forcing a reinstall. Doing a factory reset is only a temporary fix.

Best Answer

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Re: SMART HUB won't update on ES5500
Apr 9, 2013 12:59AM PDT

Hi JoeStavi,

I'm very sorry to hear about this. So that I can give you the most accurate information, could you give me the complete model code for this device?

HD Tech

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It's a Samsung LED Television, model UE40ES5500K
Apr 9, 2013 2:07AM PDT

It's a Samsung LED Television, model UE40ES5500K

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Re: SMART HUB won't update on ES5500
Apr 9, 2013 7:57AM PDT
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Many thanks..re-setting the TV and Smart hub has worked
Apr 10, 2013 8:29PM PDT

Many thanks...re setting the TV and smart hub has worked!