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Question

Smart Hub TV channel selection

by Sep 28, 2015 11:45AM PDT

When I open up Smart Hub and go the TV icon, there is a screen for the currently selected channel and six smaller screens to the right with other channels. When I select any of the other six channels, the currently selected channel comes up instead of the newly selected channel. I have done the Smart Settings and gone to the TC Setup, and everything, such are set box and provider are all correct. I have also reset the TV. Any help would be appreciated.

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3 Posts
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Answer
Sounds like a software bug to me. Always call these in.
by Forum moderator Sep 28, 2015 12:00PM PDT

Unless these are called in, they won't know to fix it. Be sure to collect your Transaction number and if they don't fix it in a reasonable time, ask for a model that works correctly.

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Answer
Re: Smart Hub
by Samsung staff Sep 28, 2015 1:50PM PDT

Is the firmware up to date on the unit? We would recommend updating the firmware, I do believe the screen you are speaking of is the OnTV area. This has been a feature that has been removed.

Regards,

HD Tech

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Smart Hub TV channel selection
by Vurtdog Sep 30, 2015 7:52AM PDT

Thanks for the replies. The software update check indicates that it is current, namely, Ver. 2210. If the firmware is something differnet, then I do not know where to check that. The screen is indeed the OnTV screen, and I have read in other posts that that functionality was removed. Seems odd though, since I can see all six of the other recommended tv channels and navigate to them, but when I select them, the TV jsut stays on the currently selected channel.

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