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Samsung forum


Smart Hub slow to navigate

by MadDogMikeATL / March 19, 2015 7:48 AM PDT

I have a brand new Samsung UN65H7150, and the Smart Hub is so slow that it's basically unusable. I'm not talking about internet speed, that's fine. I mean simply navigating around various apps.

Netflix, for example. Just using the cursor to move around is maddening. Touch the down button to move down, and maybe 20 seconds later the cursor moves. Same with Spotify. The Amazon Instant Video app won't even load. It just freezes on startup. Then I can't even exit out of it, I have to turn the TV off. YouTube is similarly unresponsive.

This is unacceptable for a brand-new TV at this price point. I've already tried a reset of the Smart Hub. What else can I do?

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All Answers

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Make the call to Samsung and dealer.
by R. Proffitt Forum moderator / March 19, 2015 7:55 AM PDT

Ask for a time table for a fix or just exchange it. Nothing like a return to send the message back up the chain.

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Working now
by MadDogMikeATL / March 27, 2015 3:37 AM PDT

Well, I don't know what the deal was, but everything seems to be working OK now. Will report back if I have further problems.

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Here's why you call it in.
by R. Proffitt Forum moderator / March 27, 2015 3:43 AM PDT
In reply to: Working now

Because the issue can re-occur you make the call and get a "transaction number." Put that and the date/contact info in your packet you keep on this model away for later. If it falls out of warranty you have this on file to pull up and ask them to fix it anyway. For the new TVs with lots of software bug opportunities we must protect ourselves. The makers are working hard but glitches do happen. If it happens on an out of warranty model, you don't want to meet that customer. You get singed by those folk. They can get really upset.

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