Ask for a time table for a fix or just exchange it. Nothing like a return to send the message back up the chain.
I have a brand new Samsung UN65H7150, and the Smart Hub is so slow that it's basically unusable. I'm not talking about internet speed, that's fine. I mean simply navigating around various apps.
Netflix, for example. Just using the cursor to move around is maddening. Touch the down button to move down, and maybe 20 seconds later the cursor moves. Same with Spotify. The Amazon Instant Video app won't even load. It just freezes on startup. Then I can't even exit out of it, I have to turn the TV off. YouTube is similarly unresponsive.
This is unacceptable for a brand-new TV at this price point. I've already tried a reset of the Smart Hub. What else can I do?