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Question

Smart hub opens nd closes by itself

by Dec 5, 2012 7:49AM PST

I bought a UNES7100F. I think the original firmware was 001021 or 22. I then updated to vs 001023 and now to 001024. Since the update, the smart hub dashboard flashes onscreen and then off quickly about 3 - 5 minutes after powering on the tv. Everything seems to be working ok though. I find the HD picture to be pretty good but the non HD channels look worse since the firmware update. I have AT&T UVERSE as my TV provider. I live in the U.S.A.

Thanks.

Discussion is locked

7 Posts
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Answer
Re: Smart hub opens and closes by itself
by Samsung staff Dec 5, 2012 11:11PM PST

Hi edfru2,

We're working on fixing this issue, but there is no work around at this time. I apologize for the inconvenience.

HD Tech

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smart hub opens by itself
by nephronaut Dec 10, 2012 8:34PM PST

i am also having the same problem. if i reset to original settings and do not update will that solve the problem and how will i know when there is a fix.

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Re: smart hub opens by itself
by Samsung_HD_Tech Samsung staff Dec 11, 2012 2:54AM PST

Hi nephronaut,

You can reset, but that will fix the problem only for a short amount of time. However, there's a fix coming very soon.

HD Tech

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After firmware update vs 001025
by edfru2 Dec 14, 2012 11:00AM PST

Smart hub still flashes on and off once a few minutes after powering up tv. Picture is very grainy, even with HD channels since this firmware update and worse than 001024.. I had to follow some settings I found for an 8000 series to reduce the grainy look and fuzzy picture settings.

Looking forward to receiving my Disney WOW calibration blu ray disc. IMHO and admitting i'm not a pro in the audio/video field, I think Samsung needs to calibrate these tv's for everyday viewing using our cable or sat providers rather than for just a home theatre environment using a DVD. I spend far more time using my tv as a tv rather than as a home theatre. That said, maybe they re and I just have a crappy signal fom UVERSE?

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Re: After firmware update
by Samsung_HD_Tech Samsung staff Dec 17, 2012 1:21AM PST

Hi edfru2,

I understand your confusion. The firmware was released to solve a different issue. Coming very soon there will be a Smart Hub update.

HD Tech

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Smart hub/firmware and general picture quality
by edfru2 Dec 18, 2012 10:52AM PST

Thank you HD Tech. BTW , I hooked up my recently purchased Samsung Blu Ray 3D player and watched a blu Ray disc. Really nice picture quality with the disc. I wish my everyday picture was better. Not so sure my UVERSE quality is great and I guess picture quality seen on HD programming vary greatly between shows and channels.

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Roll back firmware version?
by edfru2 Dec 14, 2012 11:33AM PST

Can the firmware version be rolled back? Even my wife thinks the picture is now fuzzy since 001025.

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