Samsung forum


Smart Hub not working with out internt

by broken2017 / January 9, 2017 9:11 AM PST

I have a Samsung 65" with Smart HUb. It was working great for the past year until I decided to see if there was an update. Well they broke the Smart Hub! Before when the internet was out I was able to at least use my DLNA or other Media on my network while the internet was out for Netflix. Well this new update makes my set useless while the internet is off. But at least I can watch air or HDMI but to completely shut the HUB Down is ridiculous! O an the Smart Panel is broken as well. I have to use there trash can to wipe out then I can see the panel icon then get my panel back! that is also broken! They said I need a service call for them to check out the set! It was working fine before the update! If you hadn't update Don't! and they say it can't be flashed back to were it worked. This is really broken! I sent several email to support and they say they understand, really? Owner of a piece of junk if I decide to turn the internet off! The Smart Hub in it's present form will not work without the internet connection!
Very unhappy with there support!

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I've chatted with Samsung about this.
by R. Proffitt Forum moderator / January 9, 2017 9:17 AM PST

It seems that Samsung's mandate is that all the Smart TV features require an internet connection.

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pretty much told me the same thing earlier...............
by broken2017 / January 9, 2017 10:21 AM PST

They pretty much told me the same thing and wondered why I didn't say something earlier. That the Smart Hub will not work without the internet! O and they know about it not showing Icon's.
Told them it was working fine before the update even when the internet was down. Before the update, without the internet I could at least use the DLNA server on my network till Netflix would work again. Smart Hub now if I turn the set on without internet It would complain, when the internet came back on Smart Hub Panel would work but with blank Icon's and I could access my DLNA server again.
Just thought of something I'll switch it from Home to Store Demo and still see I can see my DLNA server on my network. Don't care the least about Smart Hub since they started getting rid of services like Skype and a few others! Mandate will make folks stop buying product!

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