Resolved Question

Smart Hub not working

Hello everyone, Im new around here!

I recently purchased a Samsung 55"ES7500 LED tv. Beatifully built and the picture quality is amazing by the way but I'm having an issue with my Smart Hub. For the first few weeks I've had the tv its been working fine, I downloaded Skype, Facebook and a few other cool apps which I've been enjoying but yesterday everything stopped. I logged on and nothing would work, seemed so slow, the icons and apps wouldn't show up on the screen only a few did like the Web browser and App store but even those wouldn't work. I would get a message that the Smart Hub needed to be updated but when I pressed OK nothing would happen, just showed that the apps were being "installed" or loaded but it seems to be frozen. I did a reset, checked that the firmware is updated and even reset my account but nothing helped .... Can anyone tell me if this is a common issue? Is my TV defective? My itnernet too slow (wireless) or is the SmartHub server just down for now? I just hope I don't have to package up this tv and take it back to the store for them to look at, I'd hate to ding it up...

Thank you guys!!!

Discussion is locked
dieci10 has chosen the best answer to their question. View answer
Follow
Reply to: Smart Hub not working
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Smart Hub not working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

Best Answer

- Collapse -
Re: Smart Hub not working
- Collapse -
Works again

Thx guys, I did both, smart Hub and factory reset, neither worked at the time but today everything is back to normal, it's just slow but that's my Internet, I have some kind of interference so this weekend I will hard wire it

- Collapse -
Answer
Usually calling it in will get a faster answer.

Samsung has been known to do maintenance on the servers. Some day we hope they'll move away from this design to something cloud based that won't go down as often. Or even (gasp) not rely on their servers.
Bob

CNET Forums