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Question

Smart Hub Netflix playback issue - flashing box

by Dec 17, 2012 6:57AM PST

Hi, Netflix has begun having issues during playback/streaming. A few seconds in to the film/programme the screen shrinks to the left side (as if it had reverted to the 4:3 aspect ratio) - leaving a bar down the right side which has a flashing box in the top right corner. The screen will flick back to full screen a couple of mins later and then a few mins later will compress it back and the flashing box returns. It's making watching anything on the Samsung smart tv on Netflix unwhachable.

Discussion is locked

4 Posts
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Answer
Re: Smart Hub Netflix playback issue - flashing box
by Samsung staff Dec 17, 2012 7:00AM PST

Hi Blondends,

Sorry to hear about this problems. So that I can help you most accurately, what's the full model code for this device?

HD Tech

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Smart Hub Netflix issues
by Blondends Dec 17, 2012 7:24AM PST

Hi,
The Tv is.... Samsung UE26EH4510 26-inch Widescreen HD Ready Smart LED TV with Freeview and Built-in Wi-Fi - White.

Thanks.

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Re: Smart Hub Netflix issue
by Samsung_HD_Tech Samsung staff Dec 18, 2012 12:29AM PST

Hi Blondends,

Thanks for that information. Just so you know, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So if you want Samsung help, especially since this looks to be a software issue, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/UE26EH4510WXXU

Hope this helps you!

Regards,
HD Tech

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Answer
Ahh, the UK Netlix.
by Former Forum moderator Dec 18, 2012 12:45AM PST

That only rolled out a while ago and might have issues. Always try removing that app and getting the latest.

There was another CNET poster that was doing something unsupportable as they used a proxy to get to the US Netflix but that surely isn't going on here. But I added this just in case you were trying that.
Bob

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