Samsung forum

Question

Smart Hub/Netflix and content issue

by snasslefrasslepuss / April 5, 2013 2:28 AM PDT

I own a Samsung Smart Hub tv and it seems--from what I can tell reading the forums--an upgrade created these two issues:
1. Must log into Netflix every single time (*^€£#*^!!!)
2. Shows/movies won't launch and I get a "we're having trouble with this title right now" message.

Spent HOURS on the phone with Netflix and Samsung trying to resolve it; neither will take responsibility. What I've tried:
- reset television
- update Smart Hub software
- reset router/unplugged tv
- deactivated/reinstalled Netflix on tv
- changed DNS to 8.8.8.8
- had my account with Netflix de/reactived
- created another Netflix account
- created a Samsung Smart Hub account
- set clock/time to manual
- Netflix "maximized the streaming capabilities" to my tv (huh?)

There's nothing left to do! It's driving me crazy.
Help? Anyone? Please?

Thanks,
Aimee

Tv model - un32eh5300
Software ver - t-mst10pausc-1029.2
Netflix ver - not sure but can't imagine it's not current!

Discussion is locked
You are posting a reply to: Smart Hub/Netflix and content issue
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Smart Hub/Netflix and content issue
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: Smart Hub/Netflix and content issue
by Samsung_HD_Tech Samsung staff / April 5, 2013 2:35 AM PDT
Collapse -
I'm in Canada. Support still available?
by snasslefrasslepuss / April 5, 2013 7:41 AM PDT

Hi there.
Thanks for the links. I noticed the Facebook page says "Samsung Support USA" and specifically references US Support Terms.

I'm in Canada. Where do I go now?

AF

Collapse -
Re: Smart Hub/Netflix and content issue
by Samsung_HD_Tech Samsung staff / April 5, 2013 7:55 AM PDT

Hi snasslefrasslepuss,

Ah, I see. Well, that would limit my ability to help you. If you want to, use the support form and ask specifically for HD Tech. If they try to help, just reiterate you'd like for me to help and be sure to reference you're from CNET and cite this thread.

Regards,
HD Tech

Collapse -
Answer
One more idea.
by R. Proffitt Forum moderator / April 5, 2013 2:39 AM PDT

Put the TV into the DMZ entry of the router.

Sorry but I can't offer support for this issue but will add ideas that have helped others. I didn't read where you logged out and back into Smart Hub so do that too.

Good luck,
Bob

Collapse -
What's the DMZ entry?
by snasslefrasslepuss / April 5, 2013 7:38 AM PDT
In reply to: One more idea.

Hi Bob.
Thanks for the reply. I notice you're quite active on here.

Yes, did log out/into Smart Hub. Big fat zero.
My tv is wifi. Are you suggesting it be directly plugged into the router?

Aimee

Collapse -
It removes any issue of internet access due to the router.
by R. Proffitt Forum moderator / April 5, 2013 7:45 AM PDT
In reply to: What's the DMZ entry?
Collapse -
Samsung Smarthub issues
by JFourn / April 9, 2013 8:15 AM PDT
In reply to: What's the DMZ entry?

Aimee - I'm having all of the same issues (for months now). Totally frustrating! Did you end up finding a solution?

Collapse -
Samsung smart hub issues
by snasslefrasslepuss / April 9, 2013 10:29 AM PDT

I wish -- oh how I wish -- I could say yes. Pretty sure it's a service issue. Might try my luck at the store. Let me know if you stumble upon anything??

Collapse -
Re: As I mentioned before...
by Samsung_HD_Tech Samsung staff / April 10, 2013 12:22 AM PDT
Collapse -
Samsung smart hub issues
by JFourn / April 10, 2013 10:16 AM PDT

Absolutely - will do!

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!