Samsung forum


Smart Hub/Netflix and content issue

by snasslefrasslepuss / April 5, 2013 2:28 AM PDT

I own a Samsung Smart Hub tv and it seems--from what I can tell reading the forums--an upgrade created these two issues:
1. Must log into Netflix every single time (*^€£#*^!!!)
2. Shows/movies won't launch and I get a "we're having trouble with this title right now" message.

Spent HOURS on the phone with Netflix and Samsung trying to resolve it; neither will take responsibility. What I've tried:
- reset television
- update Smart Hub software
- reset router/unplugged tv
- deactivated/reinstalled Netflix on tv
- changed DNS to
- had my account with Netflix de/reactived
- created another Netflix account
- created a Samsung Smart Hub account
- set clock/time to manual
- Netflix "maximized the streaming capabilities" to my tv (huh?)

There's nothing left to do! It's driving me crazy.
Help? Anyone? Please?


Tv model - un32eh5300
Software ver - t-mst10pausc-1029.2
Netflix ver - not sure but can't imagine it's not current!

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All Answers

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Re: Smart Hub/Netflix and content issue
by Samsung_HD_Tech Samsung staff / April 5, 2013 2:35 AM PDT
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I'm in Canada. Support still available?
by snasslefrasslepuss / April 5, 2013 7:41 AM PDT

Hi there.
Thanks for the links. I noticed the Facebook page says "Samsung Support USA" and specifically references US Support Terms.

I'm in Canada. Where do I go now?


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Re: Smart Hub/Netflix and content issue
by Samsung_HD_Tech Samsung staff / April 5, 2013 7:55 AM PDT

Hi snasslefrasslepuss,

Ah, I see. Well, that would limit my ability to help you. If you want to, use the support form and ask specifically for HD Tech. If they try to help, just reiterate you'd like for me to help and be sure to reference you're from CNET and cite this thread.

HD Tech

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One more idea.
by R. Proffitt Forum moderator / April 5, 2013 2:39 AM PDT

Put the TV into the DMZ entry of the router.

Sorry but I can't offer support for this issue but will add ideas that have helped others. I didn't read where you logged out and back into Smart Hub so do that too.

Good luck,

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What's the DMZ entry?
by snasslefrasslepuss / April 5, 2013 7:38 AM PDT
In reply to: One more idea.

Hi Bob.
Thanks for the reply. I notice you're quite active on here.

Yes, did log out/into Smart Hub. Big fat zero.
My tv is wifi. Are you suggesting it be directly plugged into the router?


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It removes any issue of internet access due to the router.
by R. Proffitt Forum moderator / April 5, 2013 7:45 AM PDT
In reply to: What's the DMZ entry?
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Samsung Smarthub issues
by JFourn / April 9, 2013 8:15 AM PDT
In reply to: What's the DMZ entry?

Aimee - I'm having all of the same issues (for months now). Totally frustrating! Did you end up finding a solution?

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Samsung smart hub issues
by snasslefrasslepuss / April 9, 2013 10:29 AM PDT

I wish -- oh how I wish -- I could say yes. Pretty sure it's a service issue. Might try my luck at the store. Let me know if you stumble upon anything??

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Re: As I mentioned before...
by Samsung_HD_Tech Samsung staff / April 10, 2013 12:22 AM PDT
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Samsung smart hub issues
by JFourn / April 10, 2013 10:16 AM PDT

Absolutely - will do!

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