Samsung forum

Question

Smart Hub locked at "Smart TV" Screen

by jj22gg / January 22, 2015 11:14 PM PST

The Smart HUB for My Samsung smart tv UN60F7100AFXZA will not go past the initial boot up screen. I have unplugged everything and plugged it all back in, but it does the same thing and I cannot access anything past this screen. Has anyone else experienced this and now knows how to fix it??

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All Answers

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Answer
Usually a call to Samsung for more.
by R. Proffitt Forum moderator / January 23, 2015 12:31 AM PST

They should walk you through resets and there is a remote reset they may be able to do. After that they arrange for service.
Bob

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Same issue
by rbrown226 / January 25, 2015 1:53 AM PST

Samsung has NO clue regarding this issue and deny there is an issue. Spent two days with tech support. There best answer now is to pay for repair because TV is out of warranty. This is an issue with their software, not the TV's. Why should WE have to pay for service when there is an issue with their software. People are having the same issue with Blue Ray players as well.

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Answer
Smart Hub Locked at "Samsung TV"
by Samsung_HD_Tech Samsung staff / January 24, 2015 3:58 AM PST
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Reset
by rbrown226 / January 25, 2015 3:25 AM PST

Have reset the TV numerous times, have installed the updated firmware from USB ... Nothing ... Just keep getting the "installing" bar with the spinning wheel.

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Re: Reset
by Samsung_HD_Tech Samsung staff / January 25, 2015 6:11 AM PST
In reply to: Reset

Have you tried manually changing the DNS server to 8.8.8.8? I would try that and then try to search for updates again. Does it give you any error messages?

Regards,
HD Tech

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