Rant

Smart Hub is being updated. Please try again later. UPDATE.

Feb 1, 2016 1:46PM PST

Every time since I upgraded by Samsung UE46F6345 to version 2113 (and since, also 2114) I get the following message when I want to start Smart Hub on my TV. It takes about 40 seconds (or more) until I can start the smart hub. Needless to say, this is extremely annoying.

Initially, I talked to Samsung online chat, who suggested I reset the smart hub. Which I did. Next, I called them back, as it didn't work (surprise surprise) and they insisted that I call their support telephone (why they could not help me, I don't know). So, I rang a toll number to explain the situation. At first they had me reset the whole TV to factory settings. This didn't work either. I explained that this looked like a new "feature" since 2113, and that my TV works fine after that stupid update has occurred. After a lot of back and forth, the support dude escalated the case to a more senior person. I get an email a few days after - get a hold of this....

(translated from Swedish) :
In connection with the 2013 tv-models being updated to the user interface and features of the 2015 models, an initialisation process needs to run when the TV boots up. This is normal for your model, and you can expect to wait up to 40 seconds before you can start the smart hub after you turn on your TV.

This is totally unacceptable to me. Unless Samsung can fix this, pretty quickly, it goes back to the shop - and I will never look back again. The sad thing is that I was a very contented user until this. Why oh why did they have to mess it up. Samsung, are you listening?

And another note. You cannot downgrade the tv, back to a prior firmware according to Samsung. So, basically I am stuck with a new user interface (which I don't particularly like, as they utilise only a fraction of the real estate of the screen, compared with the old one that actually looked half decent) - and I cannot go back. How smart is this for a "smart" tv?

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Comments
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Smart Hub is being updated. Please try again later. UPDATE..
Jan 24, 2017 9:38AM PST

This is literally a 5 second fix. You'll wait until hell freezes over when you see 'try again later'

It's in limbo until you do something about it. Press the 'Smart Hub' button; Go to the icons at the bottom of the screen; find 'Samsung Apps', (if 'Samsung Apps' isn't there, click on the 'Media App'... 'Samsung Apps icon will now appear) Click on Samsung Apps and BINGO.

Dozens of Apps will now appear as clocks and start to download, (just the same as App Store on your iPhone)

Enjoy

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It works
May 5, 2017 2:35PM PDT

Thank you! I waited until hell nearly froze over before I found this answer, and voila!

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OMG!
Oct 11, 2017 11:16PM PDT

You are a Godsend!

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Thank you, thank you!
Nov 10, 2017 5:46PM PST

It may be an overstatement to say that this solution saved my marriage, but... Happy

This is a huge relief. I spent so long trying to fix this television, and I searched all over the internet for an answer. I even watched a YouTube video in Spanish to try to figure this one out.

I tried a bunch of possibilities, but this was golden. Thanks so much for taking the time to post the solution. Huge, huge help!!

My kiddos and their friends are also very thankful, since they use the TV the most.

Thank you!

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Finally
Nov 24, 2017 4:51PM PST

You’re the best

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Don't see BINGO
Dec 11, 2017 6:47PM PST

I was very hopeful that this would be my answer as well but I don't know where to find BINGO. I click on 'Samsung Apps' but don't see anything like that. Could you clarify?

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Explanation
Sep 2, 2018 1:06PM PDT

assuming your enquiry is not a wind-up.... "bingo" is another way of saying "there you go" / "voila" / / "that's it". It is not a button to press or app to select, just a saying.

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Lifesaver!
Jan 10, 2018 2:26AM PST

Thankyou, very quick and easy fix! Grin

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THANK YOU!
Mar 25, 2018 12:00AM PDT

This fix has seriously reduced my anxiety. Been three days without netflix and was becoming extremely agitated Cry

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Omg it worked
Apr 6, 2018 12:52PM PDT

I called Samsung they didn’t know how to fix the being updated please try later that had been there for 4 days and they told me to take it to their recommended technician who told me I had to leave it with them for 48hrs - a week and I’d be charged of course. Tried this and it worked perfectly!! Thank you!

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It works!!!!!
Apr 27, 2018 5:26PM PDT

I had the same issue going on where it wouldn't open any of the apps saying smart hub is being updated.. tried exactly what you posted and Bammm it worked lol thank you!

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Not working for me
May 28, 2018 8:41AM PDT

After clicking on Samsung Apps, it pulls up all the apps I have loaded. Next to each app it says "installed". None appear as clocks and nothing is downloading or updating. I also don't see anyplace to check which version I have or manually click to update the apps.

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Thank you!
Aug 12, 2018 8:50AM PDT

It works!

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I owe you my arm!
Aug 29, 2018 5:48PM PDT

I have literally not been able to use my smart hub in 2 years!!! Words can not Express my gratitude

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Unbelievable
Sep 2, 2018 1:08PM PDT

I had been struggling with this problem for days. Thank you so much - as you said, 5 second fix. Great!

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Thank you
Jan 13, 2019 12:18AM PST

Thank you for sharing. Your advice made for an easy, quick fix.
Appreciated.

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You are a genius.
Feb 21, 2019 1:17PM PST

Thank you so much! That was easy and quick.

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This still works!
Mar 30, 2019 4:56PM PDT

Thank you soooooo much. This solution still works in March of 2019. You are the best!!!!

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THANK YOU!
Apr 8, 2019 4:38PM PDT

This totally worked, thank u so much!!!

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Worked for me! Thanks!
Jul 5, 2019 7:21PM PDT

Had to reset TV back to factory settings (Comcast cable turned off right off in middle of program) Paid past due bill immediately, but Netflix was just sitting there spinning.

Came here to find answer. Pressing the app button twice worked. You saved me so much time. Appreciate you!

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Smart hub update
Mar 19, 2020 8:33AM PDT

Thank you tried everything

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This does nothing
Apr 11, 2020 12:46PM PDT

My husband brought this damn tv home today and we can’t do anything. I did what you said about going to apps and I see the “clocks” but they’re doing nothing. Nothing is moving and nothing is updating. It’s the same tv I had before, only bigger and I never had this problem before.

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If the above does not work and
Apr 11, 2020 1:01PM PDT

The maker and seller can't make it work then you go for a full refund so you can get something that works.

In the USA call 1800SAMSUNG. Other country? Start at Samsung.com and why isn't the seller helping out here? Also, no, never pay them for "support" on products that don't work.

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Also the solution not working for me
Apr 14, 2020 3:19PM PDT

When i click on the samsung app, ut goes out to TV mode..any other solution? The TV is from 2013

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What is "ut"?
Apr 14, 2020 3:35PM PDT

Because of the TV's age there may be no (free Samsung) support. It take it you tried all the ideas here. Try updating the TV firmware manually and my advice? Disable the Smart part and use it as a TV.

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Updating try later !!
Sep 8, 2020 7:29AM PDT

I have tried what you suggested and unfortunately no “bingo” for me the message remains “smart hub being updated. Please try again later” Sad have signed up for 30 day free trial of Prime Video and can’t access it! Model: UE55F8000ST at my wits end

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It worked!!
Oct 11, 2020 5:46PM PDT

Yay!

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Thanks
Oct 11, 2020 5:47PM PDT

Genius!

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Thanks
Oct 11, 2020 5:48PM PDT

Genius!

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You are a life saver
May 9, 2017 4:42PM PDT

We were having the same problem for days!!!! After reading this it was fixed in a flash! Thank you so much for sharing!!!

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