Samsung forum

Question

Smart Hub Connection

Just purchased a Samsung LT32E390S 32" inch tv mainly for smart tv hub. Hard wired into the network. Internet tests ok and can access the online e manual, but when I goto set up the smart hub it gets stuck on the downloading screen after the internet test has passed. left for 10 hours twice and nothing happens. Reset Router, Re set Tv still no joy, smart hub connection test fails showing error code ERROR7117 which just seems to be some sort of generic error message. the help centre just say I must have slow internet speed but ive explained that I can stream hd video to three devices at once and my tv is hard wired in. got to 6pm and the helpline cut me off and the don't take calls after 6pm, no good when at work. Any one help?

Discussion is locked
You are posting a reply to: Smart Hub Connection
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Smart Hub Connection
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Did the help center cover the usual?

In reply to: Smart Hub Connection

I'll just list them here.

1. Make sure the date/time on the TV is for your zone.
2. Is the firmware current?
3. Did they note changing the TV's IP DNS to 8.8.8.8?

They also have a chat and if the product fails without support you can return it as defective.

Collapse -
smart hub connection

In reply to: Did the help center cover the usual?

Thanks for the reply.

The call centre told me to reset the tv settings, and took me through the set up process and it stalled at the same point of setting up the hub, the only thing she would suggest is that my internet was slow, she didn't seem to understand how long I had left it downloading or that I have no issues with broadband speed as stream hd on multiple devices.

I changed the dns to 8.8.8.8 after seeing this on other forums but didn't make any difference, I also checked the firmware and it said it was up to date. frustratingly they transferred me to someone else but the line went dead after a few seconds and when I rang back there was a recorded message saying that the lines were now closed, the time was 6pm when the line went dead. I haven't checked the date and time, will do that tonight, was going to try my router and make sure the DHCP? service is correct but not sure what that is.

Collapse -
So you've done one of the things I listed.

In reply to: smart hub connection

It's a shame support failed this call.

The TV's too often say it's up to date and then I find a newer version up on the Samsung site. You need to do this the old fashioned way. Check it manually.

As to the date and time, if that's off, it can hang up right where you noted.

DHCP? I doubt that's an issue here so I won't write about it.

Collapse -
Still need help

In reply to: So you've done one of the things I listed.

well i changed the dns and checked the firmware, so thats 2, just checked the time and it is set correctly and its set on english. Dont know how to check the firmware manualy, been online at samsung.com and it doest list this model even though its new. can you help with a link on where to check what the latest version is and how to update it manualy, do i need to do it via a usb memory flash drive?

Collapse -
I have to defer to Samsung on firmware.

In reply to: Still need help

But don't let them off the hook by having the TV check. They must read it off the TV screen and compare with what's on the site.

Also, I can never share how to update. As Samsung changes my advice could brick a TV so this again is up to Samsung to tell how. That way if it bricks it's theirs to fix.

If they fail, you have a defective set and should go get a refund.

All Answers

Collapse -
Answer
That's why I bought a "dumb" TV and saved $50

In reply to: Smart Hub Connection

Months ago I had a choice of the same model as "smart" or "dumb" and having read of all the problems the smart TV's have connecting, and how soon as netflix, hulu, youtube, and others change access on their sites, it all fails, I decided to go "dumb" instead, and use my PC for any of the "smart" stuff.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.