I'll just list them here.
1. Make sure the date/time on the TV is for your zone.
2. Is the firmware current?
3. Did they note changing the TV's IP DNS to 126.96.36.199?
They also have a chat and if the product fails without support you can return it as defective.
Just purchased a Samsung LT32E390S 32" inch tv mainly for smart tv hub. Hard wired into the network. Internet tests ok and can access the online e manual, but when I goto set up the smart hub it gets stuck on the downloading screen after the internet test has passed. left for 10 hours twice and nothing happens. Reset Router, Re set Tv still no joy, smart hub connection test fails showing error code ERROR7117 which just seems to be some sort of generic error message. the help centre just say I must have slow internet speed but ive explained that I can stream hd video to three devices at once and my tv is hard wired in. got to 6pm and the helpline cut me off and the don't take calls after 6pm, no good when at work. Any one help?