Samsung forum

Question

smart hub accounts

smart hub version 4.6261
When I try to sign into smart hub, each time it ways that I have lost connection. Then I can cancel the login, or retry. If I retry, the same thing comes up. Is there anyway that I can fix this without contacting Samsung(lets be honest, they're a pain)

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All Answers

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Answer
Sadly, no. But why?

In reply to: smart hub accounts

Some of these are caused by Samsung services being out. Only they can tell you and sometimes they don't know. There is no up or down page by Samsung (huge oversight in my opinion.)

Also, sometimes they need to use remote management to fix this.

Yes you can check if your TV firmware is current and try a factory reset but this and other reasons I just disable Smart Hub and never look back. Why Samsung tracks your TV use is why.

Post was last edited on April 24, 2017 4:16 PM PDT

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Samsung

In reply to: Sadly, no. But why?

I don't want to call Samsung because I have a nasty stutter.

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There are a few things you can try.

In reply to: Samsung

I listed a few but forgot to add trying the DNS 8.8.8.8 and 4.2.2.1.
Be sure the date and time is good for your region and if you moved the TV to another country then that's yet another discussion we can have.

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DNS etc

In reply to: There are a few things you can try.

Could you explain what a DNS 8.8.8.8 or 4.2.2.1 is and/or how to use it?

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I can aid in your research.

In reply to: DNS etc

Google like this.

Why should I use another DNS?

What is 8.8.8.8?
What is 4.2.2.1?

How do I change my Samsung TV DNS setting?

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