Networking & Wireless forum

Question

Smart guys needed for network problem

I am being driven even madder than normal by my bank website. I get a secure connection fail message for the past two days. I use build 1803 of Windows 10. Here is what I have found so far:
Issue is browser independent. Have tried Chrome, Edge and Firefox.
Have reset both my Att modem and Nighthawk 7000 router to no effect.
At my neighbor's house I can connect to the bank just fine.
I can connect to other bank websites like bank america and wells fargo without issue.
I changed my about:config security.ssl.enable_ocsp_stapling setting in Firefox, no effect.
Clearing caches and cookies - no effect.
Updated router firmware - no effect.
The bank advised me that it might be a firewall problem so I turned off Windows firewall. No effect.
If I plug my laptop into my modem and bypass my router, I can connect.

What the hell could be going on?

Thanks guys!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Smart guys needed for network problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Smart guys needed for network problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Since it works without the router

In reply to: Smart guys needed for network problem

We'll want to know the router make, model and firmware version.

Also, be sure the date and time on the router is correct.

Collapse -
Firewall in the router?

In reply to: Since it works without the router

I'm not familiar with the Nighthawk router but almost all these days have a firewall built in. There may be something odd in the settings that is blocking your bank. The router is prime suspect, since your connection works without it.

Collapse -
No such issue here.

In reply to: Firewall in the router?

But I wrote router code in the 90's so I know firewalls and such settings.

Collapse -
Firewall Settings

In reply to: Firewall in the router?

I figured out this morning how to access the firewall. There were options to block specific sites and services. But nothing was selected - nothing blocked.

Collapse -
Router info

In reply to: Since it works without the router

It is a netgear ac 1900 router, model R7000 nighthawk.
The firmware version is 1.0.9.42.
There are a ton of settings on the thing. I went to the internet logon page this morning and took a look. The categories were
Home
Internet (speed test)
Wifi connection
Router settings
Network map
Parental controls
Readyshare
Airprint
My media
Network support
I didn't see anything about a firewall or changing the date time settings.
What should I do from here about this most vexing problem?

Thanks!

Collapse -
It's in the menus.

In reply to: Router info

Collapse -
PS. Firmware version looks current.

In reply to: Router info

There was a recent back and forth and they exchanged another router. That fixed this.

Collapse -
Answer
Go to your Router Configuration Page

In reply to: Smart guys needed for network problem

Using your router's configuration page(s) and hit the "Advanced" tab at the top. Select "Administration" and then "Router Update." Go to the "Check" button on the top of the page and see if there is a new version.

If there is not an update available, get a paperclip or another very thing stylus, go to the back of the router, and find a button in a hole labeled either Restore Factory Settings or Reset and, using the stylus, hold this button down for about seven seconds. This will restore your router to factory settings.

There is an ability to save your existing settings to a file and reload those settings after a firmware update or factory reset, but as it may be something in those settings that is causing your problem, I would suggest that you reconfigure it from scratch. Note that wired devices will work immediately after the reset/update, but wireless ones will not connect until you reconfigure your network name(s) and passphrase(s) either to what they were, or to something new which will require you to reconnect all of your wireless devices with the new network name and password.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.